Frequently Asked Questions
Other Travel Information

Your passport with at least 6 months validity from the return date.
It is vital that the name on the booking exactly matches the name on the passport.
Name changes later will incur a fee and could stop you boarding.
Any necessary visas.
Your printed itinerary.
Please click on Travel Documents and Visas from the homepage for more information.

Yes, Amex^® Travel Insurance^† offers a range of coverage plans including single and multi-trip coverage. Get a free quote or purchase a plan in minutes online, or by calling 1-866-616-0674. Please ensure that you review the premium, coverage details, and exclusions of all our Travel Insurance plans in order to select a product appropriate for your circumstances, including your financial and coverage needs.

If you’re an existing American Express Cardmember, check the travel insurance coverage included on your Card.

^† Amex^® Travel Insurance is optional group travel insurance underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit rsagroup.ca. In this outline, we have given a brief description of just some of the benefits available under Amex^® Travel Insurance. All insurance coverage is subject to the terms and conditions of the Group Policy issued to Amex Bank of Canada and the applicable limitations and exclusions described in the Certificate of Insurance issued upon enrollment. Please read the Certificate of Insurance carefully. Amex^® Travel Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada. Amex Bank of Canada identifies insurance providers and products that may be of interest to some of its customers. In this role we do not act as an agent or fiduciary for you, and we may act on behalf of the insurance provider, as permitted by law. We want you to be aware that we receive compensation from insurance providers and our compensation may vary by provider and product. We do not require you to purchase any insurance product, and you may choose to cover your insurance needs from other sources on terms they may make available to you.

Most airlines allow pregnant women to fly until the end of the 35th week for single pregnancies and the end of the 32nd week for multiple births (i.e. twins). After 28 weeks you need to carry a certificate from your doctor or midwife confirming your due date and that there are no complications with your pregnancy. Please also check your travel insurance terms. If you have any other questions, please contact us.

For medical advice about your holiday destination or journey, including vaccinations, please contact your family doctor or local health clinic. Please allow time to have any necessary (or recommended) immunizations in good time.

If you have an issue with a travel provider while travelling, it’s usually best to speak directly with the travel provider (airline, hotel or car rental company). If you have a complaint post-holiday, please contact us at the number on the back of your Card.