Changes & Cancellations
American Express does not charge a service fee for making a reservation.
You cannot add travellers to your existing reservation so you will need to make a new booking for the additional travellers. For new booking, best available rate will apply.
Any charges incurred by changing your booking will be charged to the same Card used to pay for the original booking.
Please log in to our “Manage My Bookings“ page where you can chat with us Mon-Fri from 11:00AM – 07:00PM Eastern Time.
Not all airlines accept refunds within 24 hours. Please refer to the cancellation policy on your itinerary or contact us.
To change or cancel your Booking please log in to our “Manage My Bookings“ page where you can chat with us Mon-Fri from 11:00AM – 07:00PM Eastern Time.
Airline or supplier charges and cancellation fees may apply. Refunds will only be provided by the airline or supplier in accordance with their terms and conditions. Refunds can take up to eight weeks to process. We will advise you of any extra charges or fees that will apply to your refund. Refund payments will be made to the original form of payment.
On American Express Online Travel you can book flights, hotels & car rental.
Our site automatically sorts results by the least expensive option based on your search criteria. If you are a Centurion member or Platinum Cardmember searching for a hotel, the site will show the Fine Hotels + Resorts and The Hotel Collection properties first.
No, you can still make a booking without being registered with an American Express online account. However if you wish to use Membership Reward Points and/or other benefits of your card, you need register an online account.
Yes, Cardmembers making a reservation for a third party are required to log into their American Express on-line account before making the reservation.
If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us.
You must be logged in and have your American Express Card(s) registered online for your Card(s) to appear in the Card drop down list on the purchase page for air, car, and/or hotel reservations.
If you’ve logged in and your American Express Card(s) is still not appearing in the drop down list, you can enter it manually for payment, or call the number on the back of your Card for assistance.
We’ll confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.
Once your booking is complete American Express Travel Online will send an e-mail to confirm your booking. It may take up to 30 minutes to receive it.
If you do not receive your booking confirmation email within 24 hours of making your reservation, please contact us.
No, we do not offer price matching.
My Itinerary
Please log in to our “Manage My Bookings” page to see the link to access and print your itinerary from there.
Travel Services
Travel Support
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Amex Canada Inc is a member of ACTA and TICO (member 50008541)
and Quebec permit (member 703644).