Travelling Abroad
Travel with confidence
Troubles while travelling? Help is one call away. Whether you're travelling for business or leisure, you can shop with confidence knowing wherever you are in the world, we’re not far away.
Emergency Card Replacement
Has your Card been lost or stolen abroad? Don’t worry. We’ll arrange a new Card for you as quickly as possible. If you’ve added your Card to Apple Pay®*, Google Pay™* or Samsung Pay©, your new Card will be automatically updated in your mobile wallet, too.
North America: 1-800-869-3016
International (please call collect): 905-474-0870
Corporate Cardmembers
North America: 1-800-716-6661
International (please call collect): 905-474-9329
Travel Emergency Assistance1
If you run into troubles while travelling, help is one call away. Travel Emergency Assistance, a 24-hour telephone service – can refer you to hospitals, embassies, doctors and lawyers around the world. They can also provide you with key travel information, including details on visa and inoculation requirements, 7 days a week.
To prepare you for any situation that may arise during your travels, American Express offers out-of-town emergency medical and legal referrals and important travel-specific information (such as visa requirements or customs and inoculation regulations) available by telephone, 24 hours a day, 7 days a week.
For assistance when you need it most, contact the Travel Emergency Service at 1-800-678-5523.
The Platinum Card® from American Express®
The American Express® Gold Rewards Card
The American Express® Card
The American Express® Aeroplan®* Reserve Card
The American Express® Aeroplan®* Card
The Marriott Bonvoy™ American Express® Card
AMEX® Travel Insurance (Optional)
Whether travelling across the country or to an exciting international destination, you can feel good knowing that AMEX® Travel Insurance2 may cover the following:
- Trip cancellations, interruptions or delays
- Loss, theft or damage of baggage and personal items
- Medical bills in the event of an emergency
Not a Cardmember yet?
Related Pages
Mobile Wallet Security
Your eligible American Express Card, linked to Apple Pay, Samsung Pay or Google Pay, is the go-to Card when you’re out and about.
Identity Theft
Find out what you can do to help keep your financial details safe and secure.
Terms and Conditions
TM, ®: Used by Amex Bank of Canada under license from American Express.
©2019 Royal & Sun Alliance Insurance Company of Canada. All rights reserved. ®RSA, RSA & Design and related words and logos are trademarks and the property of RSA Insurance Group plc, licensed for use by Royal & Sun Alliance Insurance Company of Canada. RSA is a trade name of Royal & Sun Alliance Insurance Company of Canada.
®*: Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Touch ID, and Face ID are trademarks of Apple Inc
™*: Android and Google Pay are trademarks of Google Inc.
© 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd., used with permission.
1. All the services associated with the Travel Emergency Assistance are provided worldwide with the exception of some countries (it is best to check with Customer Service). Travel related advice is complementary, but you may be required to pay for any arranged services provided.
Eligible Cards include The Platinum Card® from American Express® ,The American Express® Gold Rewards Card , The American Express® Card, The American Express® Aeroplan®* Reserve Card, The American Express® Aeroplan®* Card, The Marriott Bonvoy™ American Express® Card
2. AMEX® Travel Insurance is optional group travel insurance underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit www.rsagroup.ca. In this outline, we have given a brief description of just some of the benefits available under AMEX® Travel Insurance. All insurance coverage is subject to the terms and conditions of the Group Policy issued to Amex Bank of Canada and the applicable limitations and exclusions described in the Certificate of Insurance issued upon enrollment. Please read the Certificate of Insurance carefully. AMEX® Travel Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada. Amex Bank of Canada identifies insurance providers and products that may be of interest to some of its customers. In this role we do not act as an agent or fiduciary for you, and we may act on behalf of the insurance provider, as permitted by law. We want you to be aware that we receive compensation from insurance providers and our compensation may vary by provider and product. We do not require you to purchase any insurance product, and you may choose to cover your insurance needs from other sources on terms they may make available to you.