Responding to a Dispute:

Agreeing with the Card Member's claim and issuing a full refund

If you choose to agree with the Card Member's claim, you can authorize a refund or chargeback for the amount disputed by: 

  • Telling us how you want to refund the Card Member
    • Authorize American Express to issue a chargeback
    • Issue a credit to the Card Member Directly 
  • Sharing comments about the dispute

You will need to verify your response by entering your initials

 

Once all details are provided, click "Submit Response."

Screenshot of steps to submit response and provide a full refund

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team.

Mon-Fri, 8:00am to 8:00pm, ET.

Call Us 

 

1-800-268-9877

Our customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.