Being an American Express® Merchant
When accepting American Express Cards, your business is required to follow American Express policies and procedures.
Terms and Conditions for American Express Card Acceptance and Canada Merchant Operating Manual
The framework of our relationship with Canadian Merchants and the way we communicate our policies are outlined in these key documents:
Terms and Conditions for American Express Card Acceptance: The terms and conditions govern your acceptance of the American Express Card.
American Express Merchant Operating Manual – Canada: The Merchant Operating Manual is published twice a year, in April and October. It contains everything you need to know about conducting business as an American Express merchant - from accepting Cards and managing disputes, to processing and submitting transactions.
Already an American Express Merchant?
to view the complete Terms and Conditions for American Express Card Acceptance and Canada Merchant Operating Manual.
Not yet a merchant?
Get general information about our policies and procedures. This may change periodically. Please check back for updates.
American Express Card Member signatures are now optional on any Card-present transaction. Get the FAQs.