Online Merchant Account
Manage all of your merchant account needs with our easy to use online tools and services anywhere, anytime.
Get faster statements
Most eStatements are available through your online Merchant Account in the first 3-5 business days of each month.
Manage disputes
Settle disputes fast, by responding to and getting up to date information on your inquiries online.
Stay in the know
Receive email alerts for payment status updates so you’re always on top of your Merchant Account.
Live chat with us
Get quick responses to your merchant account questions by Live Chatting with us through your online account.
Digital Servicing Portal
Save time and complete your merchant account service requests online. Whether you need to add a business location, update your banking information, or change your payment schedule, you can do it all online in 3 easy steps.
Flexible Payment Options
Pick the payment option that best suits your business’ needs.
Net Pay
With Net Pay, you are paid the full amount
of the submission less the discount
rate and other applicable amounts per transaction.
Gross Pay
With Gross Pay, you are paid the full submission
amount instead of the net amount.
The discount rate and other applicable
amounts are then deducted once a day or month.*
You’re automatically enrolled in Net Pay if you didn’t select a payment option upon opening your merchant account. Switch to Gross Pay by calling 1-800-268-9877 or Live Chat.
* Monthly Gross Pay is available free of charge to Canadian Merchants with annual American Express Charge Volume less than $2,500,000 CAD. Above such Charge Volume, fees apply. As a reminder, payment options and associated fees are subject to change. The terms of our agreement governing your acceptance of the American Express® Card remain unchanged.
Note: Capitalized Terms are defined in the Merchant Operating Manual which can be found online at www.americanexpress.ca/merchantpolicy.