READY. SET. LET'S GROW.
Now that you're welcoming American Express, here's a simple and easy guide to get the most out of acceptance.
READY. SET. LET'S GROW.
Now that you're welcoming American Express, here's a simple and easy guide to get the most out of acceptance.
Check your terminal
And make sure you can accept Amex transactions. If your main point of contact is your payment processor, reach out to them for more information.
Register for an Online Merchant Account
Keep track of your account and manage your account all in one place. Get 24/7 access to payment information, manage disputes and more.
If you accept Amex through a processor, please contact your processor for questions related to your merchant account.
Tell your employees
Make sure all your team members know that your customers can now pay using American Express Cards.
Attract customers
We have a wide range of complimentary supplies to welcome Cardmembers including whiteboards, contactless signage, The Artist Series decals, and more – with free shipping right to your door. You can also download complimentary digital signage for your website as well.
Get more eyes on your business
You could get promoted to American Express Cardmembers directly in Amex Maps1, the Online Directory or through targeted email marketing.2 Visit Amex Maps and our Online Directory to make sure you're listed.
Don’t see your business listed? Call 1-800-268-9877 to add or edit your listing.
SafeKey
SafeKey is a security solution that leverages global industry standards to detect and reduce online fraud - adding an extra layer of security when Cardmembers shop online or on their mobile devices.
When you have SafeKey in place and meet a few requirements, you won’t be held liable for online fraud transactions. Learn more.
SafeKey
SafeKey is a security solution that leverages global industry standards to detect and reduce online fraud - adding an extra layer of security when Cardmembers shop online or on their mobile devices.
When you have SafeKey in place and meet a few requirements, you won’t be held liable for online fraud transactions. Learn more.
View payments 24/7
With instant access to transaction details, eStatements and up to 18 months of payment information all in one place, you'll find it simple to manage cashflow.
Manage disputes efficiently and effectively
Stay on top of dispute cases by receiving alerts and uploading your documents online.
Update Account details
Make sure to keep your details up to date to be notified of the latest American Express benefits.
Live Chat with us
It's never been easier to get in touch. Our Live Chat feature is available through your Merchant Account from Monday to Friday, 8:00 a.m. to 8:00 p.m. ET.
Log in to get started and make the most of these tools.
Don't have an Online Merchant Account yet? Register now
* Online Merchant Account registration is not available to merchants that accept American Express Cards through a processor. If you accept American Express through a processor, reach out to your processor for questions related to your Merchant Account.
Footnotes
TM, ®: Used under license from American Express. Copyright ©: Amex Bank of Canada, 2022.
1American Express Maps features eligible American Express Card accepting merchants and is intended for general reference purposes only. It does not represent a comprehensive list of all Card accepting merchants. Data is updated from time to time and may not be 100% accurate. For a list of eligibility criteria or to access Frequently Asked Questions, please visit https://icm.aexp-static.com/content/dam/one-amex/merchant/en-ca/footer/default/CAFAQs.pdf
2 Your business could be recommended to Cardmembers in emails sent by American Express.