TOOLS AND SERVICES
Help eliminate fraudulent activity by recognizing suspicious behaviour and knowing how to take action.
Protect Your Business
Do you think your business has been compromised? Don’t delay – take action immediately.
If you suspect information has been compromised by unauthorized access, misuse or loss – notify us immediately at EIRP@aexp.com.
If you suspect a Card has been misused – contact our Authorization Department at 1-800-268-9824.
Familiarize yourself with section 2 of the Data Security Operating Policy.
Fraud Prevention: Quick Guide
Recognize and reduce fraud by spotting suspicious behaviour and taking action as soon as possible.
Overview of Disputes
What happens after a Cardmember disputes a charge? This video breaks down our disputes process step by step, so you can see how it works.
Disputes Prevention Tips
Ever wonder why you receive disputes? Or what you could do to prevent them? To help answer these questions, we’ve put together a video that can help eliminate the three most common disputes and protect your business.
Disputes & Fraud Prevention Educational Webinar
It takes a lot to run a business, and American Express is here to support you every step of the way.
In this recording, you will learn about the American Express disputes process, best practices to avoid disputes, and tips on fraud prevention.
American Express enhances the verification process for online purchases with an additional layer of security between merchants, card issuers and Cardmembers. This helps reduce fraud and friction at checkout. Cardmembers have the freedom to shop how they want, including making secure in-app purchases on smart devices.
Reduce Fraud Liability
When you have SafeKey in place and meet a few requirements, you won’t be held liable for online fraud transactions.
Help Improve Customer Experience
Helps customers feel more secure about online purchases, potentially increasing their confidence to spend.
Reduce Shopping Cart Abandonment
Make sure to keep your details up to date to be notified of the latest American Express benefits.
Enhanced Authorization
Leverage secure data from our Global Merchant Network, including customer histories and existing fraud reports. This data allows you to improve your authorization results and move forward with legitimate sales while avoiding fraudulent transactions. Send us your customer’s transaction information and it will be checked against your customer’s known files.
Contact your processor, terminal provider, or American Express representative to find out if these services are available to you.
Electronic Verification
Help avoid fraud by checking Cardmember information against our records before you complete an order. You can choose to check some or all elements of a transaction including email address, telephone number, area code and Card Identification Number (CID). Simply send us an authorization request and you will receive a real-time response on whether your information is a match to Cardmember records.