American Express Live Chat

To use Live Chat, please log in to your online merchant account using your User ID and Password. 

Live Chat is available from Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time.

If you are not registered to manage your merchant account online, you can enroll here.

Have questions about your Merchant account?

Call 1-800-268-9877 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)

Ready to accept American Express Cards?

Call 1-877-255-4334 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)

Need to add a new location to your account?

Call 1-800-268-9877 (Mon – Fri, 8:00 a.m. – 8:00 p.m. Eastern Time)

Looking for info about Fraud & Card Authorizations?

Call 1-800-268-9824 (24 hours a day, 7 days a week)

Need help with a terminal from another provider?

Call the number found on the back of your terminal

Amex Bank of Canada, PO Box 3204 STN F, Toronto, ON, M1W 3W7

Attn: Global Merchant Services Canada