1. If you are an Amex Bank of Canada customer, have a credit card, charge card, gift card, line of credit, or a loan, please follow the Amex Bank of Canada Complaint Handling Procedures.

2. If you are an Amex Bank of Canada merchant, have a merchant agreement, merchant statements and receive payments from Amex Bank of Canada, please follow the Amex Bank of Canada Merchant Complaint Handling Procedures.

3. If you are a merchant that obtains merchant services, merchant statements and payments for American Express transactions from a merchant services provider that is not Amex Bank of Canada, please follow the American Express Canada Merchant Network Complaint Handling Procedures.