Recieved a Gift Card?
Frequently Asked Questions
American Express Reward Cards for Business Customers
FAQ For Reward Cards
The funds on the American Express Reward Card do not expire. However, the plastic card has a “Valid Thru” date used by merchants for security verification and authorization purposes. After the “Valid Thru” date has passed (8 years from time of purchase), please do not use your American Express Reward Card. Instead, call Customer Service (1-800-505-6849) to obtain a refund equal to the current unused available balance. You will not be charged any fees for the refund. See the American Express Reward Card Cardholder Agreement for more details.
The funds on the American Express Reward Card do not expire. A $2.50 monthly service fee will be assessed against the card balance starting 13 months (1st day after the completion of 12 months) after card issuance. If the balance is less than $2.50, then the remaining balance will be assessed.
The American Express Reward Card can be used virtually everywhere American Express Cards are accepted in Canada and the U.S. with some exceptions, such as casinos, cruise lines, car rental and recurring billing. You may also call Customer Service for more information at 1-800-505-6849. Some usage restrictions apply. See the American Express Reward Card Cardholder Agreement for more details.
No. There is no cash access to funds on American Express Reward Cards and funds cannot be withdrawn from ATMs. Also, the cards are not reloadable.
Read Reward Card Cardholder Agreement for terms and conditions that apply.
A $2.50 monthly service fee will be assessed against the Card balance starting 13 months (1st day after the completion of 12 months) after Card issuance. If the balance is less than $2.50, then the remaining balance will be assessed. Reward Card should therefore be distributed upon receipt.
1. Reward Cards and Gift Cards can be used for purchases up to the Available Balance at merchants in Canada and the United States that accept American Express Cards, including mail order and online establishments (each a “Merchant”). Restrictions may apply, for example some Gift Cards are only accepted at certain American Express merchants or at American Express merchants in a particular location, such as a mall. We will tell you of any restrictions on where you may use your Reward Card or Gift Card in the applicable Cardholder Agreement. Neither the Reward Card nor the Gift Card can be used for recurring billing, such as utilities and subscriptions, at casinos, for cash or cash equivalents or for transactions requiring a preauthorization for less than the full value of the transaction (such as some car rental and cruise line transactions), or for any other transactions, Merchants and/or Merchant industries that we may determine.
2. Card number and receipt may be required for refund. Refunds issued only to the extent of available balance at time of notification.
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