Welcome to the Help Centre

How do I process a name change for my Card?


To process a name change for your American Express® Card please complete a name change authorization form found here. The completed Name Change form must be accompanied by an official provincial or federal document showing both your old and new name on the same document and must be sent either by mail to:

AMEX Bank of Canada

PO BOX 66003 STN BRM B

Toronto, ON, M7Y 4K3

Or by fax to: Fax #: 1-888-843-9523

Additional Reminders:

• Include all necessary supporting document(s)*

• A separate form must be completed for each Account affected by the name change.

• Multiple forms may be submitted together.

*Examples of Name Changes and Required Documentation:

• Marriage Certificate or Marriage Registration - Confirms your current family name

• Divorce Decree - Confirms a change in your family name

• Legal Change-of-Name Document - Certificate or court order issued in accordance with a provincial change-of-name act or similar legislation

• Adoption Order - Certified by a Canadian Court (applies to adoptions in Canada only)

• Designated Change (ex. Adding “Dr.” to name) - Any valid government issued identification evidencing the name change (i.e., Driver’s License)

• Hyphenated Names - To add or drop a hyphenated name, any valid government issued identification evidencing the name change is required (i.e., Driver’s License)