How do I access the Document Centre to send documents?

The Document Centre allows Cardmembers to electronically upload and submit documents securely to American Express.

How do I access the Document Centre?

Log in to your Online Account and access the Document Centre, found under Important Links at the bottom of any page.

Set up an Online Account

If you don’t already have one, set up an Online Services Account, by clicking on Create New Online Account from the log in page.

How do I upload a document to the Document Centre?

Once logged into the Document Centre, it is simple to upload documents:

1. Select the respective Account and document category.
2. Check the document size and specification in the ‘system requirements’ and ‘document formatting’ pop-ups.
3. Then click the ‘Upload Documents’ button. A window will open allowing you to choose the document from your computer. Click on the document and then click ‘Open’.
   
   

Maximum file size: Maximum individual file size is 10MB, and you can upload up to 30MB in one submission.