Cardmember
Tools and Resources
Find the exceptional support you need to keep track of your benefits and expenses, whether in the office or on the go.
Are you a Program Administrator?
Set up your Card Account
Activate your Card
If you haven't already, complete your Card activation online, or by calling on of our representatives at 1-800-716-6661.
Enroll in Online Services
Manage your account anytime, anywhere, with quick access to online statements and expense reporting. Plus, set up Account Alerts to easily track spending.
Download the American Express® App
Take your account with you wherever you go, so you can:
- View statements and recent activity
- Make payments
- Receive instant fraud alerts
- Track your Membership Rewards® points balance (if enrolled)
Add to your mobile wallet
Use your American Express® Corporate Card even if you don't have your physical Card with you. Make purchases with just a tap of your mobile phone when you save your Card to your mobile wallet.
Discover articles and trend reports that speak to all facets of business - from planning for growth to thought leadership and more. Explore by popular topics:
From preparing for expansion to mitigating risk – find research and advice that covers the different aspects of planning for growth. Explore by popular topics:
Manage your account on your own schedule with Online Services
Online Services is a secure Cardmember servicing tool from American Express that provides you with account information, online billing statements, Account Alerts and more.
With Online Services, you can:
- Quickly and easily review and reconcile your Corporate Card changes
- View, download and print billing statements online and access detailed account activity
- Register for text or email Account Alerts to receive balance, payment received and payment reminders updates
- View present and past account summary details, as well as previously archived statements
- Download statement details in .CSV or .QIF format
- Complete and download a Standard Expense Report (SER) for billed and unbilled charges
Not enrolled in Online Services? Create a new account
Go paperless with Online Statements
Receive your statements faster when you opt in to Online Statements through your Online Services account.
You can download your monthly expense data, review current and past statements and receive monthly email reminders when your statement is ready to view.
Log in to your Online Services account to opt in to receive Online Statements.
Stay up to date with Account Alerts
Choose to receive Account Alerts by email or text message so you can keep track of key account information from anywhere.
Log in to your Online Services account to update your Account Alerts preferences.
Keep your account on-hand
wherever you are with our mobile tools
Tap into powerful account management tools with the American Express® Mobile App
Manage your account anytime, anywhere:
- View recent transactions and monthly online statements
- Reduce risk with instant fraud alerts
- Manage and make Card payments
- View Membership Rewards® points (if enrolled)
Tap to pay with Mobile Wallets
Tap to pay with Mobile Wallets
With Mobile Wallets, you can use your eligible mobile device to make purchases the same way you would with your contactless Card.
Once loaded, your Card will be saved in your mobile wallet, so if you forget your physical Card, you can still pay using your mobile device.
Know where to go with American Express Maps
Find out where you can use your Corporate Card before you get there. From dining and entertainment establishments, to merchants and vendors - always know where your Card will be accepted.1
From supplier management to inventory controls – learn more about creating efficiency across the company. Explore by popular topics:
General
Inquiries
Toll-free: 1-800-716-6661
GTA or collect: 905-474-9329
Monday - Friday,
8 am - 8 pm EST,
Saturday, 10 . am - 6 pm EST
Emergency Card replacement
Toll free: 1-800-716-6661
U.S. & Caribbean:
1-800-528-4800
All other areas: 905-474-9329
(Please call collect)
Express Cash
(for eligible Cardmembers)
Toll free: 1-800-716-6661
Outside Canada: 905-474-9329
(Please call collect)
Corporate
Gold/Platinum Concierge
(for eligible Cardmembers)
North America:
1-866-323-6979
Outside North America:
905-474-9279
(Please call collect)
The Canadian Corporate Remittance Guide outlines how to correctly remit a payment to a Corporate account.
No. If your company pays the Card balance, no action is required. Talk to your Program Administrator about your company’s Corporate Card program policy.
Your Corporate Card payment is due in full when you receive your monthly statement.
Online Statements should not change the existing expense reporting process of your company. Talk to your Program Administrator about your company’s Corporate Card program policy.
Yes, provided your company allows it. Please talk to your Program Administrator to find out if your company allows Membership Rewards enrolment. Once enrolled, you will earn points automatically whenever you use your Card. Just call American Express Customer Service at 1-800-716-6661 to enrol.
If you lose your Corporate Card, you should contact American Express Customer Service immediately by calling 1-800-716-6661 to cancel it. American Express will issue a replacement Card to you.
From deep-dives into financial trends to controlling cash flow – dig further into the topic of money management with articles and trend reports. Explore by popular topics:
® : Used by Amex Bank of Canada under license from American Express.
®*: For trademark ownership details see: americanexpress.ca/aeroplantrademarks.
1. American Express® Maps is intended for general reference purposes only and does not represent a comprehensive list of all Card accepting merchants. Recommendations and other information included on the map are derived from internal American Express and third party data. Data is updated from time to time and may not be 100% accurate. American Express does not accept any responsibility or liability arising from any inaccuracies. You understand and agree that your use of the map is your choice and at your sole risk and that the map is provided to you 'as is' and 'as available'. List of Card accepting merchants is updated monthly.