GO FOR IT!   

1. You can earn Membership Rewards points for eligible consumer purchases at American Express retail merchants as follows: 1 point for every $1 in eligible purchases charged to your Card. Provided your account is in good standing, points can be earned on eligible purchases less returns and other credits. Interest charges, fees, and cash equivalent transactions are not purchases and do not qualify for Membership Rewards points. 

2. You can redeem Membership Rewards points for a statement credit towards an Eligible Purchase charged to an Eligible Card. All Eligible Purchases: 1,000 points = $10 statement credit. You must redeem a minimum of 1,000 points per redemption. Eligible Purchases include purchases made at American Express merchants and charged to an Eligible Card. Funds advances, fees, balance transfers, Amex cheques and charges for travellers cheques are not Eligible Purchases. American Express may make changes to the types of purchases that are eligible for redemption with Use Points for Purchases at any time without notice. Eligible Cards are Consumer and Small Business Cards enrolled in the Membership Rewards program. Statement credits on your Card Account should not exceed the aggregate amount of the Eligible Purchase(s) on your Eligible Card. You can register for Online Services to view your Eligible Purchases and to redeem online. Only Eligible Purchases posted to your Card Account during the last 3 months, up to 150 most recent Eligible Purchases, will be displayed for redemption. If you wish to redeem points towards an Eligible Purchase within the last 12 months that is not displayed online, please contact us at the number listed on the back of your Card.

Subject to Membership Rewards Terms and Conditions. Visit membershiprewards.ca for full Terms & Conditions of the Membership Rewards program or call 1 800 668 AMEX (2639). Small Business Cardmembers, please call 1-888-721-1046.

3. The Fixed Points Travel Program applies to return airfares offered through American Express Travel Services Canada or americanexpress.ca/travel. Card account must be in good standing. To be eligible and be presented with this redemption option, you must have sufficient Membership Rewards Points (“points”) at the time of booking. When booking for multiple travellers on the same itinerary, you must have enough points to cover all travellers. 

Under the Fixed Points Travel Program, a fixed number of points covers the base ticket price of eligible flights up to the applicable maximum base ticket price. The flight grid includes the fixed number of points with the corresponding applicable maximum base ticket price required per category.

The base ticket price (often referred to by airlines as the base fare) excludes taxes, fees and carrier surcharges. You will be charged for these additional costs and any dollar amount that exceeds the applicable maximum base ticket price. If the base ticket price for an eligible flight is below the applicable maximum base ticket price, the difference: (i) cannot be used to cover taxes, fees or carrier surcharges; (ii) will not be credited to your Card account; and(iii) will not be applied to cover additional costs associated with changes or cancellations. The full cost of the flight, including taxes, fees and carrier surcharges will be charged to your Card upon booking. Within 5-10 business days from the date of booking, you will receive a statement credit for the base ticket price up to the applicable maximum base ticket price.  

Example 1: A select route requires a redemption of 20,000 points and the maximum base ticket price is $300. If an eligible flight for this route has a base ticket price of $250 plus $100 in taxes, fees and carrier surcharges (total cost of flight amounts to $350), then you will be required to redeem 20,000 points and will be charged $350; you will then receive a statement credit for $250 (the base ticket price). 

If you decide to change this booking reservation for a new eligible flight with a higher base ticket price (such as $275), then in addition to all other applicable charges, you will also be required to pay an additional $25 (the difference between $250 and $275) even though the new base ticket price is below the $300 maximum base ticket price. 
Example 2: A select route requires a redemption of 20,000 points and the maximum base ticket price is $300. If an eligible flight for this route has a base ticket price of $350 plus $100 in taxes, fees and carrier surcharges (total cost of flight amounts to $450), then you will be required to redeem 20,000 points and will be charged $450; you will then receive a statement credit for $300 (the maximum base ticket price). 

You are responsible for any additional charges as a result of any changes or cancellations to your booking. Subject to an airline’s policy, a change or cancellation may result in a credit to your Card account and/or a credit with the respective airline. In neither case will the points you redeemed for this flight be returned to you. Flight availability and prices of flights are subject to availability and set by the airlines. Eligible routes are based on the International Air Transport Association airport code classification. 

If the American Express Installment Program applies to you and you also redeem points for one or more transactions, the Installment Program will take precedence and the credit will apply to your account in the regular course. This could result in you having a credit balance on your account. If you want to reduce the credit balance, you can cancel any active installment plans you may have. See the Installment Program terms and conditions in your Cardmember Agreement for details, if applicable.

American Express can suspend or terminate the Fixed Points Travel Program at any time it deems necessary and reserves the right to change these Terms and Conditions, including but not limited to the flight grid, at any time.

The Terms and Conditions of the American Express Membership Rewards Program will continue to apply. Visit membershiprewards.ca to view the full Membership Rewards Program Terms and Conditions. In the event of a conflict, these Terms and Conditions prevail for the Fixed Points Travel Program.

4. Membership Rewards points are accepted as payment for a wide range of travel options through American Express Travel Services. Membership Rewards points can be used to pay for new travel purchases, including taxes and surcharges. Membership Rewards points are not refundable. Membership Rewards points have no cash value. Travel selections are based on available space and are subject to terms and conditions of travel suppliers. For car rental companies and hotels that do not accept prepaid bookings, contact American Express Travel Services at 1-855-804-9600 for details about how you can use your Membership Rewards points. In order to redeem points for any travel booking, the Membership Rewards Program account must be active and the Card must be in good standing. When you redeem points for an eligible travel booking, the full cost of the flight, including taxes, fees and carrier surcharges will be charged to your card. Within 10 business days from the date of booking, you will receive a statement credit for the amount you redeemed. If your statement monthly cycle cut date falls between the date the transaction is recorded on your statement and the date the statement credit is processed, you will be responsible for paying your monthly statement in full. The statement credit will be applied against your next statement. If the American Express Installment Program applies to you and you also redeem points for one or more transactions, the Installment Program will take precedence and the credit will apply to your account in the regular course. This could result in you having a credit balance on your account. If you want to reduce the credit balance, you can cancel any active installment plans you may have. See the Installment Program terms and conditions in your Cardmember Agreement for details, if applicable. Bookings are also subject to American Express Travel Terms and Conditions. To view these please visit americanexpress.ca/termsandconditions.

5. Points transfer ratios vary by participant and transfers can take up to 5 days. Other terms apply. Visit membershiprewards.ca for details. 

6. By participating in Amazon.ca’s Shop With Points program using American Express Membership Rewards (“MR Points”), you agree to these Service Terms as well as Amazon.ca’s Terms of Use (including “Frequently Asked Questions”). Please review them carefully, together with Amazon.ca’s Privacy Notice, to understand Amazon.ca’s practices. 

To use your MR Points to purchase eligible items at Amazon.ca, your eligible Membership Rewards program account (“MR Points Account”) must be linked to your Amazon.ca account through the enrollment process. We reserve the right to restrict your use of Shop with Points or to un-enroll your MR Points Account by de-linking it from your Amazon.ca account at any time in our sole discretion, including when we suspect misuse or fraud. 

You agree that Amazon.com.ca, Inc. and its affiliates (collectively, “Amazon”) may share information that you have provided to Amazon with Amex Bank of Canada and its affiliates (collectively, “Amex”). Amex may share information with Amazon regarding your Membership Rewards points account for the sole purpose of managing and facilitating the Shop With Points program using membership rewards points. This information sharing allows us to link your Amazon.ca account to your MR Points Account and, once enrolled, Amex may provide Amazon with information about your MR Points Account, including your total MR Points balance. We may also share information that you have provided to Amazon with Amex so that Amex can perform its functions with respect to the Shop with Points program, including processing payments made with MR Points. Neither Amazon or Amex will use information provided to it by the other party in support of the Shop With Points program for any purpose other than as expressly set forth in this paragraph. Certain items at Amazon.ca are not eligible for purchase using MR Points, and these items may change at any time. MR Points may not be used when making purchases with 1-Click. If you do not have enough MR Points to pay for your eligible purchase, you can pay for the remainder with the Amex credit or charge card linked to your MR Points Account, or an Amazon.ca Gift Certificate. Your MR Points balance will typically be reduced to reflect the amount of your purchase at the time of your order, but in some cases it may not reflect your use of MR Points for pending purchase transactions until the purchase has shipped or otherwise been fulfilled. It is your responsibility to ensure that you have enough MR Points in your MR Points Account at the time your MR Points are ultimately redeemed. If you don’t have enough MR points remaining in your MR Points account at the time they are to be redeemed, you will be required to authorize another payment method. Your Amex credit or charge card will not be charged automatically. MR Points may not currently be combined with other rewards programs to make eligible purchases using Shop with Points at Amazon.ca.

Returns are subject to Amazon’s returns policy. If Amazon accepts a return for an item you purchased using only MR Points, those MR Points will be credited to your Points Account. If Amazon accepts a return for an item you purchased using MR Points and another payment method, Amazon may, in its sole discretion, credit the return to the other payment method before crediting MR Points to your MR Points Account. This is different from the order in which payment methods (MR points, Amex credit and charge card and stored value card) are applied at the time of purchase. See ordering section of the FAQ for details. If you no longer have an active MR points account or, if applicable, Amex credit or charge card, Amazon may process your return by providing you with an Amazon gift card.

If you use a Corporate Card to make a purchase (whether alone or in conjunction with MR points), you agree that you are using the Corporate Card in accordance with your company’s policy. In the event that a returned item results in a credit to your Corporate Card instead of a return of MR points, it is your sole responsibility to resolve this with your company and you agree to hold Amazon and American Express harmless in respect of any loss you may incur. American Express Membership Rewards Terms and Conditions apply and are available at membershiprewards.ca or at www.americanexpress.ca/corporateMRterms for Corporate Membership Rewards Program Owners. If you have questions regarding your Points or your Points Account, please contact American Express at the number listed on the back of your Card.

7. Merchandise Availability: All merchandise rewards are subject to availability. If an order is not available, a similar item of equal value or greater will be substituted whenever possible. If a substitution is not available, your Membership Rewards points will be credited back to your program account and you will be contacted. Merchandise rewards are subject to change without notice. New merchandise rewards will be added to the program on a regular basis. Some rewards are available in limited quantities. Limited items will be noted in the product description. 

Merchandise Delivery: Please allow 2-4 weeks for delivery. Cardmembers are required to provide a signature when rewards are delivered. Some items may have longer delivery times—this will be indicated. Orders are shipped via courier and require complete mailing address and telephone number for daytime delivery. (Orders cannot be shipped to a post office box.)

 Merchandise Returns: Redeemed rewards are not refundable, exchangeable, replaceable or transferable for cash or credit.

8. Funds do not expire. For use in Canada, U.S. and other countries that accept American Express Cards.For more information on Terms and Conditions call 1-833-350-2461 or visit AmexPrepaidCard.com

Use at merchants in Canada, U.S., and other countries that accept American Express® Cards except for any other merchants or transactions that American Express may determine from time to time. Usage in certain countries may at times be restricted by law. This Card is not eligible for protection under any Zero Liability policy. Funds do not expire. The Card cannot be used at ATMs. Not redeemable for cash, except where required by law. Additional limitations apply, including restrictions on use of the Card for recurring billing. Read enclosed Cardholder Agreement for complete terms and conditions, including a binding individual arbitration clause. Replacement Card issued only to the extent of available funds at time of notification. For customer service, call 1-833-350-2461. For balance inquiries, current Cardholder Agreement, and additional information visit AmexPrepaidCard.com. Card balance not insured by the Canada Deposit Insurance Corporation (CDIC). Card issued by Peoples Trust Company pursuant to a license from American Express.

For Full Membership Rewards Terms & Conditions, click here or call 1-800-668-2639. Corporate Cardmembers, please call 1-800-716-6661.

9. Gift Card has no cash value.

10. Roots Gift Cards are issued in Canadian funds and may be redeemed at all Roots and Roots 73 Stores in Canada and the United States.

11. Membership Rewards points can be redeemed for Gift Cards or certificates and other merchandise. The Gift Card or Certificate is subject to the Terms and Conditions indicated on the reward.

Delivery Information: Orders will be processed within 2 business days. If the value of the Gift Card, Prepaid Card or Certificate is less than $200, it will be delivered by Canada Post which could take up to one week for delivery. If the reward value is greater than $200 but less than $500, it will be delivered by Priority Post within 3-5 business days. If the reward value is $500 or more, it will be delivered by Priority Post within 3-5 business days and will require a signature upon delivery. If you are not available at home at the time of delivery, directions to the nearest postal location will be left at your door. Rewards that are not in stock may take additional time to deliver.

12. Air Canada Pay with Points: By participating in the Pay with Points program (the “Pay with Points Program”) using American Express Membership Rewards® (“MR Points”) when making an eligible purchase on the Canadian edition of AirCanada.com or the Air Canada mobile app, you agree to these Terms and Conditions for the Pay with Points Program for Air Canada (“Terms and Conditions”). Eligible purchases include only those flight purchases made directly on the Canadian edition of AirCanada.com or the Air Canada mobile app. RBC travel insurance purchases are not eligible purchases for the Pay with Points Program. You agree that Amex Bank of Canada and its affiliates (collectively, “Amex”) may collect personal information from Air Canada and its affiliates (collectively, “Air Canada”) that you have provided and that is necessary to facilitate your transaction using Pay With Points for Air Canada. Amex may share information with Air Canada regarding your MR Points account for the sole purpose of managing and facilitating the Pay with Points Program using MR Points. This information sharing allows us to determine your card’s eligibility, and Amex may provide Air Canada with information about your MR Points account, including your total MR Points balance. We may also collect information that you have provided to Air Canada so that we can perform our functions with respect to the Pay with Points Program, including processing payments made with MR Points. Neither Air Canada nor Amex will use information provided to it by the other party in support of the Pay with Points Program for any purpose other than as expressly set forth in these Terms and Conditions.

An "Eligible Card" is a valid, Membership Rewards enrolled (a) American Express Consumer Card, (b) Business Card from American Express, or (c) American Express Corporate Card (“Corporate Card”), which must be issued in Canada by Amex. You will only be able to use MR Points if you are the primary account holder of the Eligible Card. In addition, the Eligible Card account must also be in good standing and not in default at the time of redemption. To participate, you must have an Eligible Card and have at least 1 point in your MR Points account. A minimum of 10 points is required to redeem using Pay with Points.

To view your available MR Points balance, go to membershiprewards.ca. MR Point redemption rate will be calculated as determined by Amex and may vary for future purchases.

The total amount for the eligible flight purchase will be charged to your Eligible Card account whether you redeem MR Points towards some or all of the eligible flight purchase amount. When you choose to use MR Points for an eligible purchase, and select “I accept, purchase”, Amex will debit the number of MR Points of your corresponding selection from the Membership Rewards account linked to the Eligible Card. You may select up to the total amount of MR Points required to cover the total purchase amount or up to the full value of your MR Points balance, whichever is less, to the nearest $.01. Furthermore, a statement credit in an amount equal to the dollar amount of your selection will be issued to the Eligible Card account. Please allow up to 2-4 business days for the corresponding statement credit to be reflected on your Eligible Card account. If a statement credit is processed after your Eligible Card account’s billing period, it will appear on your next statement. Remember, the minimum amount due on your Eligible Card account must be paid by the due date.

If there is a processing error with your choice to use MR Points, your Eligible Card will be charged, and the corresponding statement credit will not be issued to the Eligible Card account for your transaction. In this event, if you would like to use MR Points for your transaction, please call the number on the back of your Eligible Card and Amex will be happy to assist you.

Certain transactions on AirCanada.com or the Air Canada app are not eligible for purchases using MR Points in the Pay with Points Program, and these may change at any time and without notice and at Amex’s discretion. If you do not have enough MR Points to pay for your eligible purchase, you can pay for the remainder with your Eligible Card. Your MR Points balance will typically be reduced to reflect the amount of your purchase at the time of your transaction, but in some cases it may not reflect your use of MR Points for pending purchase transactions until the purchase has been fulfilled. It is your responsibility to ensure that you have enough MR Points in your MR Points account at the time your MR Points are ultimately redeemed. If you do not have enough MR Points remaining in your MR Points account at the time they are to be redeemed, you will be required to authorize another payment method. Your Eligible Card will not be charged automatically. MR Points may not currently be combined with other rewards programs to make eligible purchases using your MR Points at AirCanada.com or the Air Canada app.

Returns are subject to Air Canada’s refund policy. If Air Canada accepts a return for a transaction you made using only MR Points, Air Canada will refund the corresponding dollar amount of the purchase to the Amex card account used. If Air Canada accepts a refund for a transaction you made using MR Points and another payment method, Air Canada may, in its sole discretion, credit the return to the other payment method before crediting the corresponding dollar amount of MR Points. Please allow 2-4 business days for the refund to appear on your statement. In neither case will the points you redeemed for the purchase be returned to you. If you no longer have an Eligible Card account, Air Canada may process your refund by providing you with an Air Canada gift card.

If you use a Corporate Card to make a purchase (whether alone or in conjunction with MR Points), you agree that you are using the Corporate Card in accordance with your company’s policy. In the event that a refund results in a credit to your Corporate Card instead of a return of MR Points, it is your sole responsibility to resolve this with your company and you agree to hold Air Canada and Amex harmless in respect of any loss you or the company may incur.

Amex Membership Rewards Terms and Conditions apply and are available at membershiprewards.ca or at www.americanexpress.ca/corporateMRterms for Corporate Membership Rewards Program Owners.

If you have questions regarding your MR Points or your MR Points account, please contact Amex at the number listed on the back of your Eligible Card.