Travel support and frequently asked questions (FAQs)

Planning your next adventure? Get answers to common travel questions, from how to change or cancel a booking, to redeeming points and earning rewards.

My American Express benefits

Use your American Express Card while you travel to unlock its full potential. Discover your Membership benefits with these FAQs and elevate your next trip.

Manage my bookings

Find out how to change or cancel your travel booking with American Express. Explore our FAQs to stay in charge of your journey.

Flights

Check out our FAQs for guidance on how to manage your American Express flight – whether booking, cancelling, or finding a more convenient time.

Hotels

From handling hotel special requests and check-in procedures, to managing payments during your stay, these FAQs have you covered.

Car rentals

Gear up and get on the road armed with answers to top queries about Amex car rentals.

Other travel information

Get travel support with insurance, passports, visas, vaccinations and more.

Membership Rewards Terms & Conditions

To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.

To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.

All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions please visit the Membership Rewards website.

Travel services provided by American Express International, Inc. (ABN 15 000 618 208). Incorporated with limited liability in Delaware, USA.
American Express Australia Limited (ABN 92 108 952 085). ® Registered Trademark of American Express Company.

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Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with limited liability in Delaware, USA.