When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Public Transport Accident Cover up to $300,000 in the event of an accident
- Travel Inconvenience Cover up to $500 if your flight departure is delayed
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Resumption Of Long International Trip Cover up to $3,000 for interrupted trips
- Personal Baggage, Valuables, Money And Travel Documents Cover up to $10,000 to cover loss or damage to baggage, money or documents
- Trip Cancellation and Amendment Cover up to $30,000 in the event that your travel is cancelled
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Rewards Advantage Card, Insurance Terms and Conditions here.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points and enjoy no restrictions, no block out dates, no booking fees2, and exceptional service every step of the way.
Webjet
With over 30 airline partners, odds are, you’ll be able to fly your favourite. Plus, our partnership with Webjet means you can use your Membership Rewards points to pay when booking online3.
Airline partners
With up to 12 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner4.
Hotel Elite Status
Gain status with our partner's loyalty programs.
To enjoy these benefits, enrolment is required.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Selected hotels, exceptional value. The Hotel Collection includes hundreds of curated properties from trusted brands like Hyatt and Hilton Hotels.You can enjoy exceptional value when you book online through American Express Travel. Receive up to US$100 hotel credit for qualifying dining, spa and resort activities, when you stay at least two consecutive nights. We’ll even upgrade your room at check-in if there’s one available. To book your next stay and receive your benefits through THE HOTEL COLLECTION, simply visit americanexpress.com.au/thc.
Taste
Car Rental
Global Card Support
1. Rewards Advantage Travel Insurance. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Rewards Advantage Card to pay for your trip in order to be covered under the travel insurance. It is important you read the American Express Rewards Advantage Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. Membership Rewards Terms & Conditions
To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
3. Helloworld Travel and Webjet. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
4. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
5. Hotel Elite Status - Hilton Honors Silver Status. As an Eligible Card Member you are able to enrol in complimentary Hilton Honors Silver status. Offer available only to eligible Card Members and is not transferable. Full details of Silver status can be found at HiltonHonors.com/MemberBenefits and are subject to change by Hilton. Silver status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrolment in Hilton Honors Silver status, American Express will share your enrolment information with Hilton. Hilton may use this information in accordance with its privacy policy available at Hilton.com/PrivacyPolicy If you already have Hilton Honors Silver status, you can maintain the benefit in the future because you don’t need to meet any stay requirements. You maintain Silver status without meeting otherwise required criteria only while an eligible Card Member or until American Express notifies you that the benefit is terminated. Hilton Honors membership, earning of Points & Miles™ when booking direct and redemption of Points are subject to Hilton Honors Terms and Conditions. Visit HiltonHonors.com/Terms for more details.Eligible Cards are:• The American Express® Gold Card• The American Express Explorer® Credit Card• The American Express® Platinum Reserve Credit Card• The American Express® Rewards Advantage Card
6. Taste by American Express Invites benefit is subject to the Terms and Conditions below. This benefit is only redeemable when paid for with an American Express Card.The benefit is fulfilled by making reservation bookings directly with the restaurant in the American Express Card Member’s name and is subject to table availability. American Express Card Members can either call or walk in to the restaurant to check availability and book. Card Members have to identify themselves as an American Express Card Member at the time of booking or before ordering to receive the benefits on the dining day.The benefit is valid for seated dining only and cannot be combined with any other benefit.Each restaurant offers one of the following offers as stated in their offer details and this is not negotiable: - a complimentary appetizer from the a la carte menu (up to ten guests) - or a complimentary bottle of wine (per table) - or a discount of 20% on food purchases (up to ten guests) and will be provided by the participating restaurants in accordance with the provisions set out here.The offer is non-transferable and may not be redeemed for cash.Complimentary appetizer selection may be limited by the restaurant at its discretion and will only be valid when a main course and a dessert are purchased per person.The complimentary bottle of wine is selected by the restaurant and cannot be taken away or consumed off premises. The complimentary bottle of wine will only be valid when a main course per person is purchased.Exclusions may apply. The benefits are limited to one redemption per visit, per American Express Card, per bill, per table, unless otherwise stated; a restaurant may cap benefit availability to 10 guests per booking at its discretion.The benefit is available for lunch or dinner on any day of the week, unless otherwise noted.Blackout dates apply, please check with individual restaurants when booking.Should an American Express Card Member face any issues including any failure to fulfil the benefit, please contact the relevant restaurant. Alternatively, American Express Card Members may contact American Express Customer Services by calling the number on the back of their Card. American Express Card Members with Cards issued from a bank partner should complete the Contact Us form on American Express Connect.Fulfilment of this offer is the sole responsibility of the participating American Express restaurant.
7. Valid only for new The Hotel Collection bookings of a minimum of two consecutive nights with participating providers made through American Express Travel Online (americanexpress.com.au/travel or americanexpress.com.au/thc), Platinum Travel Service or Centurion Travel Service. Online bookings currently only available to Primary Card Members. Available only for Eligible Card Members of the following American Express Cards: American Express® Rewards Advantage Card, American Express® Explorer Credit Card, American Express® Platinum Reserve Credit Card, American Express® Gold Card, American Express® Gold Business Card, American Express® Platinum Card, American Express® Business Platinum Card® and American Express® Centurion Card. Excludes Gold Credit Card Members who are not also Australian Rewards Advantage, Gold or Platinum Charge Card Members. Payment must be made in full with an eligible American Express Card in the Card Member’s name. Card Member must travel on itinerary booked to be eligible for benefits described. Primary Card Member may be able to use Membership Rewards® points and the Platinum Travel Credit on the American Express Travel website or on request through Platinum Travel Service or Centurion Travel Service as payment towards The Hotel Collection, if the selected hotel and room type provides you the option to prepay in advance. The eligible Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to US$100. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Three-room limit per Card Member per stay. Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional The Hotel Collection benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke The Hotel Collection benefits at any time without notice if we or they determine, in our or their sole discretion, that you have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your the Hotel Collection benefits. If an eligible Card Member cancels their room, any additional rooms will no longer qualify for benefits as the eligible Card Member must be staying at the hotel. Participating providers and benefits subject to change. Taxes, surcharges and additional fees are as supplied by the hotel at the time of reservation; however they are subject to change and will be charged as applicable at the time of settlement of your hotel account. Note that payments made in foreign currencies will be subject to a foreign currency conversion and fee at the time of payment upon departure. A one category room upgrade is based on availability and eligibility at check-in to the hotel.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Membership Rewards points earning potential. By spending on your American Express® Rewards Advantage Card you earn:
1.5 points per $1 spent on all purchases¹
1 point per $1 spent with government bodies in Australia
Earn points to your heart’s content, with no cap to the number of Membership Rewards points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Rewards Advantage Card every time you spend.
With Membership Rewards you don’t need to wait for pay day to make payments2. You can redeem your points to make donations, for a Card credit, or to pay the annual fee (available on selected Cards).
Steps to pay using points:
1. Login to your Account online or via the Amex Mobile App
2. Select the eligible transaction from your online Account
3. Get a credit on your Account within 72 hours.
Whether you’re looking to treat yourself or your loved ones, you can use your Membership Rewards points to find something you love.
Need a new outfit or something for the home? You can use your points to shop online at David Jones3 and Myer4.
How to shop using points with David Jones
1. Click ‘Shop at David Jones’ below
2. Select item and add to basket
3. At checkout, select to pay with Membership Rewards points and when prompted, add your American Express Card details
How to shop using points with Myer4
1. Shop online at Myer.
2. Click the Amex Membership Rewards payment button and complete check out.
3. When the SafeKey screen appears, select the option to “View Points” and confirm the amount of points.
4. You will be charged the full dollar amount to your Card then receive a statement credit in exchange for your points within 2 to 4 business days.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees5, and exceptional service every step of the way.
Webjet
With over 30 airline partners, odds are, you’ll be able to fly your favourite. Plus, our partnership with Webjet means you can use your Membership Rewards points to pay when booking online6.
Airline partners
With up to 12 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner7.
Give the gift everyone loves by using your American Express Membership Rewards points for Gift Cards8. Choose from a wide range of retail, entertainment and travel partners.
Steps to redeem points for Gift Cards:
1. Visit the American Express Gift Card online store
2. Select the Gift Card and dollar value you wish to purchase and click ‘add to cart’
3. Log into your Membership Rewards Account to redeem
Share the benefits of your American Express Platinum Rewards Card with your loved ones with Additional Cards9 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee. Call the number on the back of your Card to add an Additional Card.
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Bonus Points for each successful referral. T&Cs apply.
Use your Card at more places
Additional Cards
Add up to 4 Additional Cards to your Account for no extra fee and share your Card benefits with those closest to you. Plus, you can earn points every dollar spent on Additional Cards. T/Cs apply.
1. Subject to the Terms and Conditions of the Membership Rewards program available at americanexpress.com/en-au/rewards/membership-rewards/terms. Government transactions will earn 1 point per dollar spent with Merchants classified as "government", including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn rates at the government earn rate.
2. For each successful transaction with Select + Pay with points, points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. Minimum redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as "Rewards Credit". Points will be debited immediately and the credit will take up to 3 business days to appear online. Credits processed after the Card account's statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Select + Pay with points is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Select + Pay with points ("Eligible Charge") and the points rate required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Select + Pay with points transactions can only be completed online. Select + Pay with points is available only to Basic Card Members enrolled in the Australian Membership Rewards program and is subject to the full Membership Rewards Terms and Conditions. All Linked Card accounts must be in good standing.
3. Shop with Points David Jones: Subject to stock availability. Subject to the Terms and Conditions of the American Express Membership Rewards program available here and the David Jones Terms and Conditions available here. Terms and Conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Holders are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption amounts apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. If redeeming with Points + Pay, the 'pay' component of your purchase will be automatically billed to your American Express Card account and will appear on the first billing statement following redemption. You'll earn Membership Rewards points on the 'pay' component of your purchase only.
4. Pay With Points at Myer: You can Pay with points at Myer online if you are the Primary Card Member of an eligible American Express Card issued by American Express Australia Limited; your Card is enrolled in an eligible Membership Rewards program; and your Card Account is in good standing (i.e., not overdue or in collections). Additional or Employee Card Members, Card Members enrolled in Qantas or Velocity Direct program, Business Ascent program or Business Card Members with spend locked to one supplier or Card Members who hold a David Jones Storecard are not eligible to use Pay with points at Myer online. The minimum redemption value is 1,000 Membership Rewards points. The full transaction amount will be charged and appear on your account and the credit will appear within 72 hours of the charge (this may not be the full transaction amount). The credit may not appear on the same statement as the full charge. In this case, you must still pay the amount due on your statement, and the credit will apply to charges on your next statement. For full terms and conditions click here.
5. Membership Rewards Terms & Conditions
To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
6. Helloworld Travel and Webjet: Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
7. Airline and Hotel partners: To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
8. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Please allow between 7 and 10 days for the Gift Cards to be delivered. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
9. Additional Cards: Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Shop at a variety of brands online and receive credit back on every eligible purchase. Check MyAmexShop regularly to keep up to date.
Register an account with MyAmexShop and link your eligible American Express Card to begin shopping and start earning credit to your Account.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, First State Super Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Take your taste buds on a foodie adventure with dining specially curated for American Express Card Members. From festivals of food and the best cheap eats, to exclusive fine dining experiences and undiscovered gems, we’ve got your palate covered.
Plus, we’ve teamed up with TheFork, so you can earn points when you book a table at some of the hottest restaurants in town. Look out on TheFork for where your American Express Card is accepted and for special Card Member offers.
The National Gallery of Victoria (NGV)
Experience a world of art and culture at the National Gallery of Victoria (NGV) and explore their Winter and Summer Masterpieces exhibitions – MoMA at NGV and Between Two Worlds | Escher X nendo. You’ll enjoy access to special benefits like 15% off exhibition tickets and express entry to NGV Friday Nights.2
Vivid Sydney 2018
Sydney transforms into an entrancing wonderland through the magic of Vivid Sydney. In 2018, Card Members took advantage of fantastic retail and dining offers during the event, and experienced spectacular views while enjoying refreshments in the American Express lounge.
Vogue American Express Fashion’s Night Out 2018
Vogue American Express Fashion’s Night Out is Australia's premier fashion event, featuring the latest collections from top designers. And if you get inspired while you're there, we'll have your back with exclusive offers at top fashion retailers. Then relax with refreshments and music in the American Express Lounge.
American Express Openair Cinemas 2018
We’ve created a new summer experience for all movie-goers, with special extras for American Express Card Members. As the sun goes down, American Express Openair Cinemas invites viewers to experience the silver screen under the stars. You can enjoy the latest blockbusters and cult classics in scenic locations across Australia and New Zealand. Plus, you'll have access to Card Member offers and benefits!
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
If you love dining out, you can even Shop Small at local restaurants with Dimmi, Australia’s number one restaurant reservation platform. Just look out for the ‘Amex Welcome’ badge on Dimmi.
Shop Small
American Express Experiences®
Receive Offers
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express® Rewards Advantage Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Because warranties tend to run out right when you need them, your Card comes with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess. With Buyer's Advantage Cover, you're covered for up to $10,000 per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Rewards Advantage Retail Insurance. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Rewards Advantage Card to pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Rewards Advantage Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.