It's all yours. Embrace it.
Your Qantas Premium Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Public Transport Accident Cover up to $200,000 in the event of an accident
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Personal Baggage, Valuables, Money And Documents Cover up to $5,000 to cover loss or damage to baggage, money or documents
- Trip Cancellation and Amendment Cover up to $7,500 in the event your travel is cancelled
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Qantas Premium Credit Card Insurance Terms and Conditions here.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling 1300 882 538 or +612 9271 8298, 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Qantas Club Lounge
Your Qantas American Express Premium Card gives you two complimentary single entry invitations to the Qantas Club Lounge at selected domestic airports, each membership year after your first spend on selected Qantas products and services2. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. You can manage your Lounge Invitations via the digital Complimentary Invitations Portal on qantas.com.
Dreaming of your next adventure? Turn dreaming into doing by redeeming your Qantas Points for Classic Flight Rewards3 with Qantas and their participating partner airlines. Your points can be used for a one way, return or multi-destination Classic Flight Reward on over 50 partner airlines and their affiliates to over 1,000 destinations worldwide.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Car Rental
Global Card Support
1. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Qantas Premium Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Qantas Premium Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. Provided you are a Qantas Frequent Flyer and have registered your Qantas Frequent Flyer number with your Qantas American Express Premium Card, you are eligible to receive two Qantas Club Lounge Invitations each anniversary year of your Card Membership after purchasing selected Qantas products and services using your Qantas American Express Premium Card. Selected Qantas products and services means Qantas passenger flights departing from Australia with a QF flight number purchased in Australian Dollars (AUD) directly from Qantas.com.au; Qantas Frequent Flyer and Qantas Club membership joining and/or annual fees. Subject to Qantas American Express Card Points Terms and Conditions. Once you have purchased Qantas selected products and services, please allow 2 weeks for your Complimentary Lounge Invitations to be available in your Qantas Frequent Flyer Account. Login to your Qantas Frequent Flyer Account or use the Qantas App to access your invitation, link it with an eligible Qantas or Jetstar flight booking or find out more information. Qantas Club Lounge Invitations are valid for a single visit by one guest to a Qantas Club Lounge and must be used prior to their expiry. Invitations are subject to the Qantas Complimentary Lounge Invitation Terms and Conditions and are not valid for Qantas International First Class Lounges, the Qantas Chairman’s Lounge, Qantas Domestic Business and or oneworld® alliance partner or associated lounges. Qantas Club Invitations cannot be carried forward to any subsequent year and must not be sold, they may only be transferred as allowed by Qantas. Invitations may be revoked or withheld if your Qantas American Express Premium Card account is not in good standing, if the selected Qantas products and services are refunded in full or if you have not complied with these Qantas Complimentary Lounge Invitation Terms and Conditions, the Qantas Club Lounge Entry Terms and Conditions or the Credit Card Terms and Conditions.
3. Classic Flight Reward seats are subject to capacity controls and availability is limited, particularly around peak times such as school and public holidays. Some flights may not have any Classic Flight Reward seats available. Taxes, fees and carrier charges are payable in addition to the Qantas Points required. For more information, click here.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Qantas Points earning potential. By spending on your Qantas American Express Premium Card you earn1:
- 2 Qantas Points per $1 spent on selected Qantas products and services2
- 1 Qantas Points per $1 spent everywhere else, excluding the providers below
- 0.5 Qantas Points per $1 spent at government bodies in Australia, including Australia Post and the Australian Tax Office
Earn points to your heart’s content, with no cap to the number of Qantas Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your Qantas American Express Premium Card every time you spend.
Enrol in Qantas Direct and all the points you earn will be automatically transferred to your Qantas Frequent Flyer account3. You can then redeem your Qantas Points for flights, hotels, car hire, and to shop over 30,000 products from Qantas Marketplace.
Travel rewards
Qantas Points can be redeemed for one-way, return or multi-destination Classic Flight Rewards4 on over 50 partner airlines and affiliates to over 1,000 destinations worldwide. You can also use your points to upgrade5 your ticket to enjoy more leg room. Plus, if you don't have enough points, you can use the Points Plus Pay option on eligible flights6.
Shopping rewards
Qantas Points can also be redeemed on over 30,000 products from more than 1200 leading brands on Qantas Marketplace. With an extensive catalogue spanning electronics, appliances and homewares through to fashion, beauty and gift cards, you'll be spoilt for choice.
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Share the benefits of your Qantas American Express Premium Card with your loved ones with Additional Cards8 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards.
Additional Cards
Add an Additional Card to your Account and share your Card benefits with those closest to you. Plus, you can earn points for every dollar spent on Additional Cards. T/Cs apply.
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Qantas Points for each successful referral. T&Cs apply.
Use your Card at more places
1. Qantas Points are earned in accordance with and subject to the Qantas American Express Cards Points Terms and Conditions available here, and exclusions apply. Eligible purchases do not include cash advances, interest, balance transfers, fees and charges for traveller’s cheques and foreign currencies - these do not earn Qantas Points. For the full list of exclusions, please refer to the Qantas American Express Cards Points Terms and Conditions available here.
2. Selected Qantas products and services are Qantas passenger flights with a QF flight number purchased directly from Qantas.com.au; Qantas Frequent Flyer and Qantas Club membership joining and/ or annual fees. Subject to the Qantas American Express Card Points Terms and Conditions.
3. You must be a member of the Qantas Frequent Flyer program and have enrolled with Qantas Direct to earn Qantas Points. Qantas Points accrue in accordance with and subject to the Terms and Conditions of the Qantas Direct program for American Express Cards available here. Exclusions and limitations apply. Membership of the Qantas Frequent Flyer program and the earning and redemption of Qantas Points are subject to the Terms and Conditions of the Qantas Frequent Flyer program available here. A joining fee may apply. Once Qantas Points have been transferred to your Qantas Frequent Flyer membership account, they are governed by the Terms and Conditions of the Qantas Frequent Flyer program and cannot be reversed. Merchants where you’ll earn 0.5 Qantas Points per dollar spent are those classified as utilities including gas, water and electricity providers: government including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies; insurance excluding insurances offered by American Express; and telecommunications including goods and services purchased from phone, mobile and internet service providers. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
4. Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Classic Flight Reward seats are subject to capacity controls and availability is limited. The number of seats available depends on the flight, date, season and destination and some flights may not have any Classic Flight Rewards available. For further information click here.
5. Classic Upgrade Rewards are available on Qantas-operated domestic and international flights with a QF flight number on your ticket, are subject to capacity controls, and availability is limited. Classic Upgrade Rewards are not available for all fare types. You must have a paid and confirmed ticket in an eligible booking class to request a Classic Upgrade Reward.
6. Points Plus Pay – Flights are available on any flight with a QF, JQ, 3K or GK flight number. Points Plus Pay – Flights can include flights on selected partner airlines when booked on qantas.com. For more information see qantas.com.
7. You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. The redemption of Qantas Points for Rewards is subject to the Qantas Frequent Flyer Terms and Conditions, Qantas Marketplace Terms and Conditions, voucher terms and conditions and any other terms and conditions disclosed at the time of redemption. Delivery charges may apply on Qantas Marketplace orders. Visit Qantas Marketplace for details.
8. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Qantas Club Lounge
Your Qantas American Express Premium Card gives you two complimentary single entry invitations to the Qantas Club Lounge at selected domestic airports, each membership year after your first spend on selected Qantas products and services1. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. You can manage your Lounge Invitations via the digital Complimentary Invitations Portal on qantas.com.
Bit of a culinary connoisseur? Your Qantas Wine Premium Membership lets you enjoy the finer things in life – like gourmet food and exceptional wines – delivered to your door2 (complimentary, of course). You’ll get access to the best food and wine events around Australia. And, your annual fee ($99) will be waived so long as you hold your Qantas American Express Premium/Ultimate Card 3.
All this, plus a high earn rate of 3 Qantas Points per $1 spent on Qantas Wine purchases.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Experiences®
Receive Offers
1. Provided you are a Qantas Frequent Flyer and have registered your Qantas Frequent Flyer number with your Qantas American Express Premium Card, you are eligible to receive two Qantas Club Lounge Invitations each anniversary year of your Card Membership after purchasing selected Qantas products and services using your Qantas American Express Premium Card. Selected Qantas products and services means Qantas passenger flights departing from Australia with a QF flight number purchased in Australian Dollars (AUD) directly from Qantas.com.au; Qantas Frequent Flyer and Qantas Club membership joining and/or annual fees. Subject to Qantas American Express Card Points Terms and Conditions. Once you have purchased Qantas selected products and services, please allow 2 weeks for your Complimentary Lounge Invitations to be available in your Qantas Frequent Flyer Account. Login to your Qantas Frequent Flyer Account or use the Qantas App to access your invitation, link it with an eligible Qantas or Jetstar flight booking or find out more information. Qantas Club Lounge Invitations are valid for a single visit by one guest to a Qantas Club Lounge and must be used prior to their expiry. Invitations are subject to the Qantas Complimentary Lounge Invitation Terms and Conditions and are not valid for Qantas International First Class Lounges, the Qantas Chairman’s Lounge, Qantas Domestic Business and or oneworld® alliance partner or associated lounges. Qantas Club Invitations cannot be carried forward to any subsequent year and must not be sold, they may only be transferred as allowed by Qantas. Invitations may be revoked or withheld if your Qantas American Express Premium Card account is not in good standing, if the selected Qantas products and services are refunded in full or if you have not complied with these Qantas Complimentary Lounge Invitation Terms and Conditions, the Qantas Club Lounge Entry Terms and Conditions or the Credit Card Terms and Conditions.
2. Delivery is subject to the Qantas Wine Terms and Conditions and available within Australia only.
3. Qantas Wine : Qantas Wine Premium Membership and its benefits are subject to the Qantas Wine Terms and Conditions. To join or purchase from Qantas Wine, you must be a Qantas Frequent Flyer member aged 18 years or older and have an Australian delivery address. An annual Membership fee usually applies for Qantas Wine Premium Membership, but this will be waived so long as you continue to hold your Qantas American Express Premium Card. Complimentary joining gift is not available with this offer. Qantas Wine Premium Membership will be automatically applied within 2 weeks of Qantas Points being credited to your Qantas Frequent Flyer account from your first spend on your Qantas American Express Premium Card. You will receive email confirmation from Qantas about your Qantas Wine Premium Membership enrolment. Qantas Wine Premium members will earn 3 Qantas Points per dollar on qantas.com/wine. Liquor Act 2007: It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. Licence Number: LIQP770016736.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the Qantas American Express® Premium Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2,500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express Account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Qantas Premium Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Qantas Premium Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Qantas Premium Card Member? Apply now.