It's all yours. Embrace it.
Your Platinum Reserve Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Medical Emergency Expenses Cover including up to $2,500,000 towards medical treatment
- Trip Cancellation and Amendment Cover up to $30,000 in the event your travel is cancelled for specific reasons
- Personal Baggage, Valuables, Money And Documents Cover up to $10,000 to cover loss or damage to baggage, money or documents
- Personal Liability Cover up to $2,000,000
- Resumption Of Long International Trip Cover up to $3,000 if your trip is interrupted due to the death of a close relative
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Key limitations and exclusions:
- Claims related to pre-existing medical conditions are excluded
- Cover for medical assistance and expenses are only available while you are aged 79 years or younger
- In order to receive certain insurance benefits, you need to purchase the trip on your American Express® Platinum Reserve Credit Card in full
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the Platinum Reserve Credit Card Insurance Terms and Conditions here.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Your American Express Platinum Reserve Credit Card comes with a $400 Travel Credit. Each anniversary year, you’ll receive the Travel Credit to use towards flights, hotels or car hire booked online at American Express Travel2.
Click here for a further detailed step-by-step guide to redeem your Travel Credit
Your questions answered
Does my Travel Credit expire?
Yes. Your Travel Credit must be redeemed within the same anniversary year and cannot be carried forward. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit American Express Travel Online and see the Travel Credit link at the top right hand side of the page.
Why doesn’t my Travel Credit show at the online checkout?
There can be a few reasons why your Travel Credit isn’t showing. And it doesn’t necessarily mean you’re ineligible. Here are some helpful tips:
- Are you logged in at americanexpress.com.au/travel?
- Have you logged in and selected the Account/Card with the Travel Credit benefit?
- Have you used your Travel Credit already? If yes, you’re not entitled until your next anniversary year
- Are you on the Australian American Express Travel site and not the US site?
- Are you the Primary Card account holder? Additional Card Members are not eligible to view/redeem the Travel Credit
- Is your account in good standing?
Still no luck? We’ll happily assist – simply call the number on the back of your Card.
I have more than one Travel Credit? Can I use all for a single booking?
No, you can only use one Travel Credit per booking.
Can I book my travel over the phone with assistance from a consultant?
No, the Travel Credit can only be redeemed for new bookings at American Express Travel Online.
Can I use my Travel Credit to purchase travel for my family and friends?
Yes, you can use your Travel Credit to book travel for other people, provided the tickets are not for resale, promotional or commercial use.
I would like to cancel a booking made on American Express Travel. Will the Travel Credit I used for this booking be refunded?
Your Travel Credit is available for single redemption only and will not be refunded in cash or credit if your booking is cancelled.
The amount of the booking paid with your American Express Card will be refunded to your Card. Refunds for your booking are subject to supplier cancellation policies and any amount refunded is after deducting the supplier fees.
The Hotel Collection3 includes over 500 curated properties in more than 30 countries worldwide from trusted brands like Hyatt and Hilton Hotels.
Book a stay of two consecutive nights or more at a property participating in The Hotel Collection and you can receive:
- A room upgrade at check-in, where available*
- A US$100 hotel credit at hotel check-out to spend on amenities like dining, spa or other leisure facilities**
Your American Express Platinum Reserve Credit Card gives you two complimentary single entry passes to The Centurion® Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2), each calendar year (1 January to 31 December). Slip away from the crowds, sample an array of complimentary food and beverages, and access high speed Wi-Fi before you take off. All you need to do is show your physical Card at the front desk4.
Need a business centre? Want to sample the buffet? Or simply want comfort away from the chaos? Priority PassTM membership grants the Basic Card Member 2 complimentary airport lounge visits5 each year at over 1,100 airport lounges worldwide.
Decorated with luxury bars and buffets, comfortable chairs, showers and free Wi-Fi, you’ll feel like you’re on holidays already.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points and enjoy no restrictions, no block out dates, no booking fees6, and exceptional service every step of the way.
Helloworld Travel
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment7.
Airline partners
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner8.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Car rental
Global Card Support
1. Platinum Reserve Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Reserve Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Reserve Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. If your Card has a Travel Credit benefit, the Primary Card Member is eligible for an annual Travel Credit, subject to Travel Credit Terms and Conditions available at amex.com.au/platinumreserve-travelcreditterms. The Travel Credit can be redeemed through American Express Travel Online on a single eligible travel booking by selecting the Travel Credit when you checkout. To redeem the Travel Credit, the full value of the Travel Credit (or more) must be charged to the eligible Primary Card. Eligible travel includes flights, hotels and car hire when you prepay in advance. The Travel Credit can be used for 365 days from the benefit anniversary date and cannot be used past the expiration date. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit americanexpress.com.au/travel; log in and click ‘Travel Credit’. If your booking is cancelled, and your Travel Credit has already been used and associated statement credit applied to your account, you will forfeit your annual Travel Credit benefit and American Express may reverse the statement credits issued. You need to be able to spend on the Card to access the Travel Credit benefit and it should be credited to your Card Account within 3 business days but may take up to 30 days. Your account must be in good standing and you must have paid the annual fee and minimum payment by the due date. If you cancel your Card, change your rewards program or Card type, you will no longer be eligible for the Travel Credit.
3. The Hotel Collection. Valid only for new The Hotel Collection bookings of at least two consecutive nights with participating providers made through American Express Travel Online (americanexpress.com.au/travel or americanexpress.com.au/thc), Platinum Travel Service or Centurion Travel Service. Available only for Eligible Card Members of the following American Express Cards: American Express® Rewards Advantage Card, American Express® Explorer Credit Card, American Express® Platinum Reserve Credit Card, American Express® Gold Card, American Express® Gold Business Card, American Express® Platinum Card, American Express® Business Platinum Card® and American Express® Centurion Card. Excludes Gold Credit Card Members who are not also Australian Rewards Advantage, Gold or Platinum Charge Card Members. Payment must be made in full with an eligible American Express Card in the Card Member’s name. Card Member must travel on itinerary booked to be eligible for benefits described. You may be able to use Membership Rewards® points and/or Travel Credit on the American Express Travel website as payment towards The Hotel Collection, if the selected hotel and room type provides you the option to prepay in advance.
*The eligible Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Three-room limit per Card Member per stay; back-to-back stays within a 24-hour period at the same property considered one stay. If an eligible Card Member cancels their room, any additional rooms will no longer qualify for benefits as the eligible Card Member must be staying at the hotel. Participating providers and benefits subject to change. Taxes, surcharges and additional fees are as supplied by the hotel at the time of reservation; however they are subject to change and will be charged as applicable at the time of settlement of your hotel account. Note that payments made in foreign currencies will be subject to a foreign currency conversion and fee at the time of payment upon departure.
**A one category room upgrade is based on availability and eligibility at check-in to the hotel.
4. Entry into The Centurion® Lounge/s in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Card Members are entitled to a total of two (2) entries into The Centurion® Lounge/s in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children aged 17 years and younger. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
5. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Basic American Express Platinum Reserve Card Members are entitled to two complimentary visits within each 12-month membership period, after which every visit would be charged to your American Express Card as per the prevailing rates available at www.prioritypass.com. Some lounges do not admit guests. To access participating Priority Pass lounges, present your Priority Pass card and confirmed airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Priority Pass members must adhere to all house rules of participating lounges. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at www.prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package.
6. Membership Rewards Terms & Conditions: To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
7. Helloworld Travel. A minimum of 7,500 points must be redeemed at any one time. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
8. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Membership Rewards points earning potential. By spending on your American Express® Platinum Reserve Credit Card you earn:
- 2 points per $1 spent on all purchases, except government bodies
- 1 point per $1 spent at government bodies in Australia1
Earn points to your heart’s content, with no cap to the number of points you can earn and your points won’t expire as long as your Account is in good standing. With that kind of points earning potential, it makes sense to use your American Express Platinum Reserve Credit Card every time you spend.
With Membership Rewards you don’t need to wait for pay day to make payments2. You can redeem your points to make donations, for a Card credit, or to pay the annual fee (available on selected Cards).
Steps to pay using points:
1. Login to your Account online or via the Amex Mobile App
2. Select the eligible transaction from your online Account
3. Get a credit on your Account within 72 hours
Whether you’re looking to treat yourself or your loved ones, you can use your Membership Rewards points to find something you love.
Need a new outfit or something for the home? You can use your points to shop online at David Jones3 and Myer4.
How to shop using points with David Jones
1. Click ‘Shop at David Jones’ below
2. Select item and add to basket
3. At checkout, select to pay with Membership Rewards points and when prompted, add your American Express Card details
How to shop using points with Myer4
1. Shop online at Myer.
2. Click the Amex Membership Rewards payment button and complete check out.
3. When the SafeKey screen appears, select the option to “View Points” and confirm the amount of points.
4. You will be charged the full dollar amount to your Card then receive a statement credit in exchange for your points within 2 to 4 business days.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees5, and exceptional service every step of the way.
Webjet
With over 30 airline partners, odds are, you’ll be able to fly your favourite. Plus, our partnership with Webjet means you can use your Membership Rewards points to pay when booking online6.
Helloworld Travel
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment6.
Airline partners
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner7.
Hotel partners
Give the gift everyone loves by using your American Express Membership Rewards points for Gift Cards8. Choose from a wide range of retail, entertainment and travel partners.
Steps to redeem points for Gift Cards:
1. Visit the American Express Gift Card online store
2. Select the Gift Card and dollar value you wish to purchase and click ‘add to cart’
3. Log into your Membership Rewards Account to redeem
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Share the benefits of your American Express Card with your loved ones with additional Cards9 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Refer a friend
Did you know you can be rewarded for referring a friend to American Express? Earn Bonus Points for each successful referral. T&Cs apply.
Use your Card at more places
Additional Cards
Add up to 4 Additional Cards to your Account for no extra fee and share your Card benefits with those closest to you. Plus, you can earn points for every dollar spent on Additional Cards. T/Cs apply.
1. Membership Rewards Ascent enrolment required. Subject to the Terms and Conditions of the Membership Rewards program available here. Enrolment in Membership Rewards Ascent can be cancelled at any time. Membership fees are non-refundable unless otherwise agreed. Certain transactions will earn 1 point per dollar with merchants classified as government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn points at the government earn rate.
2. For each successful transaction with Select + Pay with points, points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. Minimum Redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as "Rewards Credit". Points will be debited immediately and the credit will take up to 3 business days to appear online. Credits processed after the Card account's statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Select + Pay with points is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Select + Pay with points ("Eligible Charge") and the points rate required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Select + Pay with points transactions can only be completed online. Select + Pay with points is available only to Basic Card Members enrolled in the Australian Membership Rewards program and is subject to the full Membership Rewards Terms and Conditions. All Linked Card accounts must be in good standing.
3. Shop with Points David Jones: Subject to stock availability. Subject to the Terms and Conditions of the American Express Membership Rewards program available here and the David Jones Terms and Conditions available here. Terms and Conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Holders are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. A minimum of 3,000 points must be redeemed at any one time. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. If redeeming with Points + Pay, the 'pay' component of your purchase will be automatically billed to your American Express Card account and will appear on the first billing statement following redemption. You'll earn Membership Rewards points on the 'pay' component of your purchase only.
4. Pay With Points at Myer: You can Pay with points at Myer online if you are the Primary Card Member of an eligible American Express Card issued by American Express Australia Limited; your Card is enrolled in an eligible Membership Rewards program; and your Card Account is in good standing (i.e., not overdue or in collections). Additional or Employee Card Members, Card Members enrolled in Qantas or Velocity Direct program, Business Ascent program or Business Card Members with spend locked to one supplier or Card Members who hold a David Jones Storecard are not eligible to use Pay with points at Myer online. The minimum redemption value is 1,000 Membership Rewards points. The full transaction amount will be charged and appear on your account and the credit will appear within 72 hours of the charge (this may not be the full transaction amount). The credit may not appear on the same statement as the full charge. In this case, you must still pay the amount due on your statement, and the credit will apply to charges on your next statement. For full terms and conditions click here.
5. Membership Rewards Terms & Conditions: To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
6. Helloworld Travel: A minimum of 7,500 points must be redeemed at any one time. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Webjet is not available to Card Members enrolled in the Membership Rewards Gateway program. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
7. Airline and Hotel partners: To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
8. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Please allow between 7 and 10 days for the Gift Cards to be delivered. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
9. Additional Cards: Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Get your trip off to a relaxing start with access to The Centurion® Lounge. Grab a drink and a snack while you check your emails on the complimentary Wi-Fi and enjoy the quiet of the Lounge before your flight. If your Card is eligible, you’ll receive two complimentary Airport Lounge visits each year at either Sydney or Melbourne International Airports – simply show your physical American Express Card at the front desk for access1.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, ICC Sydney Theatre or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Invites®
Receive Offers
1. Entry into The Centurion® Lounge/s in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Platinum Reserve Card Members are entitled to a total of two (2) entries into The Centurion® Lounge/s in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children aged 17 years and younger. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Accidently smashed your Smartphone screen? We’ll reimburse you for the cost of the screen repair up to $500 for two events a year. A 10% excess applies to the claimed amount. Cover is effective when you purchase your phone outright or pay your monthly contract or the cost of a 12 month ‘SIM Only’ contract using your American Express Platinum Reserve Credit Card or American Express Membership Rewards.
For full details of the terms, conditions, exclusions and limitations of insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.4
Q: What is the excess?
A: The excess payable is 10% of the repair amount. This is the amount of the screen repair (covered up to $500) that will not be refunded if you are eligible to claim. 4
Q: What do I need to do to submit a claim?
A: 1. Have the mobile phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
b) A copy of your American Express Platinum Reserve™ Credit Card statement showing the outright purchase of your mobile phone, or payment of your monthly phone bill.4
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum Reserve Credit Card or American Express Membership Rewards, or you must pay your monthly phone contract using your American Express Platinum Reserve Credit Card or American Express Membership Rewards.4 For full details of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims of up to $500 in any one twelve (12) month period.4
Hiring a car? If you pay for the entire cost of the rental vehicle on your American Express Platinum Reserve Credit Card or using your American Express Membership Rewards, you can be covered for loss or damage to the rental vehicle, up to $100,000 or the value of the rental vehicle or the value of the claim, whichever the lesser. Exclusions apply. You must be aged 21-79 to be eligible. No cover for trailers, caravans, motorcycles or vehicles used for business.4
For full details of the terms, conditions, exclusions and limitations of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
If you purchase an eligible product using your American Express Platinum Reserve Credit Card or American Express Membership Rewards Points, you can access Buyer’s Advantage cover. Cover is provided for breakdown or defect of eligible products during the buyer’s advantage period of up to 1 year, up to $10,000 (including GST). Product exclusions apply. No cover applies unless there is an original warranty of up to 5 years. No cover for products purchased form a retailer outside Australia. No cover for costs other than for parts and/or labour costs resulting from a covered breakdown or defect.4
For full details of the terms, conditions, exclusions and limitations of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express® Platinum Reserve Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Reserve Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Reserve Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.