It's all yours. Embrace it.
Your Platinum Edge Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Medical Emergency Expenses Cover including up to $2,500,000 towards medical treatment
- Trip Cancellation and Amendment Cover up to $10,000 in the event your travel is cancelled for specific reasons
- Personal Baggage, Valuables, Money And Documents Cover up to $10,000 to cover loss or damage to baggage, money or documents
- Personal Liability Cover up to $1,000,000
- Travel Inconvenience up to $500 for flight delays of four hours or more, missed connections or delayed baggage
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Key limitations and exclusions:
- Claims related to pre-existing medical conditions are excluded
- Cover for medical assistance and expenses are only available while you are aged 79 years or younger
- In order to receive certain insurance benefits, you need to purchase the trip on your Platinum Edge Credit Card in full
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express® Platinum Edge Credit Card Insurance Terms and Conditions here.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Your American Express Platinum Edge Credit Card comes with a $200 Travel Credit. Each anniversary year, you’ll receive the Travel Credit to use towards flights, hotels or car hire booked online at American Express Travel2.
Click here for a further detailed step-by-step guide to redeem your Travel Credit
Your questions answered
Does my Travel Credit expire?
Yes. Your Travel Credit must be redeemed within the same anniversary year and cannot be carried forward. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit American Express Travel Online and see the Travel Credit link at the top right hand side of the page.
Why doesn’t my Travel Credit show at the online checkout?
There can be a few reasons why your Travel Credit isn’t showing. And it doesn’t necessarily mean you’re ineligible. Here are some helpful tips:
- Are you logged in at americanexpress.com.au/travel?
- Have you logged in and selected the Account/Card with the Travel Credit benefit?
- Have you used your Travel Credit already? If yes, you’re not entitled until your next anniversary year.
- Are you on the Australian American Express Travel site and not the US site?
- Are you the Primary Card account holder? Additional Card Members are not eligible to view/redeem the Travel Credit.
- Is your account in good standing?
Still no luck? We’ll happily assist – simply call the number on the back of your Card.
I have more than one Travel Credit? Can I use all for a single booking?
No, you can only use one Travel Credit per booking.
Can I book my travel over the phone with assistance from a consultant?
No, the Travel Credit can only be redeemed for new bookings at American Express Travel Online.
Can I use my Travel Credit to purchase travel for my family and friends?
Yes, you can use your Travel Credit to book travel for other people, provided the tickets are not for resale, promotional or commercial use.
I would like to cancel a booking made on American Express Travel. Will the Travel Credit I used for this booking be refunded?
Your Travel Credit is available for single redemption only and will not be refunded in cash or credit if your booking is cancelled.
The amount of the booking paid with your American Express Card will be refunded to your Card. Refunds for your booking are subject to supplier cancellation policies and any amount refunded is after deducting the supplier fees.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points and enjoy no restrictions, no block out dates, no booking fees3, and exceptional service every step of the way.
Webjet
With over 30 airline partners, odds are, you’ll be able to fly your favourite. Plus, our partnership with Webjet means you can use your Membership Rewards points to pay when booking online4.
Airline partners
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner5.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Car Rental
Global Card Support
1. Platinum Edge Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Edge Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Edge Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. If your Card has a Travel Credit benefit, the Primary Card Member is eligible for an annual Travel Credit, subject to Travel Credit Terms and Conditions available at amex.com.au/platinumedge-travelcreditterms. The Travel Credit can be redeemed through American Express Travel Online on a single eligible travel booking by selecting the Travel Credit when you checkout. To redeem the Travel Credit, the full value of the Travel Credit (or more) must be charged to the eligible Primary Card. Eligible travel includes flights, hotels and car hire when you prepay in advance. The Travel Credit can be used for 365 days from the benefit anniversary date and cannot be used past the expiration date. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit americanexpress.com.au/travel; log in and click ‘Travel Credit’. If your booking is cancelled, and your Travel Credit has already been used and associated statement credit applied to your account, you will forfeit your annual Travel Credit benefit and American Express may reverse the statement credits issued. You need to be able to spend on the Card to access the Travel Credit benefit and it should be credited to your Card Account within 3 business days but may take up to 30 days. Your account must be in good standing and you must have paid the annual fee and minimum payment by the due date. If you cancel your Card, change your rewards program or Card type, you will no longer be eligible for the Travel Credit.
3. Membership Rewards Terms & Conditions:
To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
4. Helloworld Travel and Webjet. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
5. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Membership Rewards points earning potential. By spending on your American Express® Platinum Edge Credit Card you earn:
- 3 points per $1 spent at major supermarkets and major petrol stations in Australia
- 2 points per $1 spent on spend in a foreign currency overseas and online
- 1 point per $1 spent in government, utilities, insurance, telecommunications and everywhere else in Australia¹
Earn points to your heart’s content, with no expiry or cap to the number of Membership Rewards points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Platinum Edge Credit Card every time you spend.
With Membership Rewards you don’t need to wait for pay day to make payments2. You can redeem your points to make donations, for a Card credit, or to pay the annual fee (available on selected Cards).
Steps to pay using points:
1. Login to your Account online or via the Amex Mobile App.
2. Select the eligible transaction from your online Account
3. Get a credit on your Account within 72 hours
Whether you’re looking to treat yourself or your loved ones, you can use your Membership Rewards points to find something you love.
Need a new outfit or something for the home? You can use your points to make purchases online at David Jones3. Or, if there’s a concert or play you want to see, you can use your points to make purchases online at Ticketmaster. You can even pay with a combination of points and payment.
How to shop using points with David Jones
1. Click ‘Shop at David Jones’ below
2. Select item and add to basket
3. At checkout, select to pay with Membership Rewards points and when prompted, add your American Express Card details
How to shop using points with Ticketmaster
1. Click ‘Shop at Ticketmaster’ below
2. Select item and add to basket
3. At checkout, create
or login to your Ticketmaster account
4. Select to pay with Membership Rewards points and when prompted, add your American Express Card details
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees4, and exceptional service every step of the way.
Webjet
With over 30 airline partners, odds are, you’ll be able to fly your favourite. Plus, our partnership with Webjet means you can use your Membership Rewards points to pay when booking online5.
Helloworld Travel
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment5.
Airline partners
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner6.
Hotel partners
Give the gift everyone loves by using your American Express Membership Rewards points for Gift Cards7. Choose from a wide range of retail, entertainment and travel partners.
Steps to redeem points for Gift Cards:
1. Visit the American Express Gift Card online store
2. Select the Gift Card and dollar value you wish to purchase and click ‘add to cart’
3. Log into your Membership Rewards Account to redeem
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Share the benefits of your American Express Platinum Edge Card with your loved ones with additional Cards8 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Bonus Points for each successful referral. T&Cs apply.
Use your Card at more places
1. Subject to the Terms and Conditions of the Membership Rewards program available here. Participating retailers include the following merchants who have been classified as major supermarkets: Bi-Lo, Coles, Fishers, Food For Less, Fresh Provisions, Harris Farm Markets, IGA, Macro Wholefoods, Safeway, Supabarn, Thomas Dux, Woolworths. Participating retailers include the following merchants who have been classified as major petrol stations: Ampol, BP, Caltex Woolworths, Gull, Metro, Peak, Safeway Petrol, Shell, United, Woolworths Petrol, 7 Eleven. Exceptions may apply if an individual merchant trading as one of the above named retailers does not accept American Express as a form of payment. Purchases at major supermarket & major petrol station retailers are only eligible for additional points if the transactions are made in Australia.
2. For each successful transaction with Select + Pay with points, points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. Minimum Redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as "Rewards Credit". Points will be debited immediately and the credit will take up to 3 business days to appear online. Credits processed after the Card account's statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Select + Pay with points is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Select + Pay with points ("Eligible Charge") and the points rate required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Select + Pay with points transactions can only be completed online. Select + Pay with points is available only to Basic Card Members enrolled in the Australian Membership Rewards program and is subject to the full Membership Rewards Terms and Conditions. All Linked Card accounts must be in good standing.
3. Shop with Points David Jones: Subject to stock availability. Subject to the Terms and Conditions of the American Express Membership Rewards program available here and the David Jones Terms and Conditions available here. Terms and Conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Holders are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. A minimum of 3,000 points must be redeemed at any one time. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. If redeeming with Points + Pay, the 'pay' component of your purchase will be automatically billed to your American Express Card account and will appear on the first billing statement following redemption. You'll earn Membership Rewards points on the 'pay' component of your purchase only.
4. Membership Rewards Terms & Conditions:
To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing.
To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card.
All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions, please visit the Membership Rewards website.
5. Helloworld Travel and Webjet. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
6. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
7. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Please allow between 7 and 10 days for the Gift Cards to be delivered. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
8. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, First State Super Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Experiences®
Receive Offers
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express® Platinum Edge Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Because warranties tend to run out right when you need them, your Card comes with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess. With Buyer’s Advantage Cover, you're covered for up to $10,000 per year4.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Accidently smashed your Smartphone screen? Here’s a lucky break. We’ll reimburse you for the cost of the screen repair up to $500 for two events a year, when you purchase your phone outright or pay your monthly phone bill with your eligible American Express Card. A 10% excess applies to the claimed amount. Waiting periods may apply.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: 1. Have the mobile phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Platinum Edge Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum Edge Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum Edge Credit Card. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum Edge Credit Card Terms and Conditions.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Edge Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Edge Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Platinum Edge Card Member? Apply now.