It's all yours. Embrace it.
Your Gold Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
The online booking site for Card Members, American Express Travel allows you to book and pay for travel with your Card, with Membership Rewards points, or both – and of course, earn points, too. But you'll also enjoy the great value, huge choice, added service and total confidence that come with booking through one of the world's largest travel networks.
To find out more, visit American Express Travel.
Complimentary Travel Insurance
Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. That's why when you book and pay for your return trip with your American Express Gold Card, you can take advantage of complimentary domestic and overseas travel insurance for you, your family and your dependent children that are 25 years of age or younger.
- Public Transport Accident Cover up to $300,000 in the event of an accident
- Travel Inconvenience Cover up to $200 if your flight departure is delayed
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Personal Baggage, Valuables, Money and Travel Documents Cover up to $10,000 to cover loss or damage to baggage, money or documents
- Trip Cancellation and Amendment Cover up to $10,000 in the event that your travel is cancelled
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Other important things to know (both domestic and international insurance):
- You must be aged 79 years or younger at the time of the qualifying travel purchase to be eligible for insurance cover.
- Cover only applies to Australian residents
- There is no cover for one-way trips where you have no plans to return to your home or work in Australia
Other Terms, conditions and exclusions apply (such as maximum age limits, exclusions for pre-existing medical conditions and cover limits).
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the American Express Gold Card, Insurance Terms and Conditions here.
Selected hotels, exceptional value. The Hotel Collection includes hundreds of curated properties from trusted brands like Hyatt and Hilton Hotels.You can enjoy exceptional value when you book online through American Express Travel. Receive up to US$100 hotel credit for qualifying dining, spa and resort activities, when you stay at least two consecutive nights. We’ll even upgrade your room at check-in if there’s one available. To book your next stay and receive your benefits through THE HOTEL COLLECTION, simply visit americanexpress.com.au/thc.
Hotel Elite Status
Gain status with our partner's loyalty programs.
To enjoy these benefits, enrolment is required.
Enjoy a range of benefits including up to 10% off standard rates at participating locations and additional driver fee waived4.
To take advantage of Hertz benefits, enrolment is required.
Complimentary Travel Insurance
You, your spouse and your dependent children, Additional Cardholders, their spouse and dependent children are eligible for insurance when you pay for a return trip with your Gold Card or Membership Rewards Points. Terms, conditions and exclusions apply (such as maximum age limits, pre-existing medical conditions and cover limits).1
American Express Travel
Global acceptance
1. Gold Card Travel Insurance. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Gold Card to pay for your trip in order to be covered under the travel insurance. It is important you read the American Express Gold Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. The Hotel Collection. Valid only for new The Hotel Collection bookings of a minimum of two consecutive nights with participating providers made through American Express Travel Online (americanexpress.com.au/travel or americanexpress.com.au/thc), Platinum Travel Service or Centurion Travel Service. Online bookings currently only available to Primary Card Members. Available only for Eligible Card Members of the following American Express Cards: American Express® Rewards Advantage Card, American Express® Explorer Credit Card, American Express® Platinum Reserve Credit Card, American Express® Gold Card, American Express® Gold Business Card, American Express® Platinum Card, American Express® Business Platinum Card® and American Express® Centurion Card. Excludes Gold Credit Card Members who are not also Australian Rewards Advantage, Gold or Platinum Charge Card Members. Payment must be made in full with an eligible American Express Card in the Card Member’s name. Card Member must travel on itinerary booked to be eligible for benefits described. Primary Card Member may be able to use Membership Rewards® points and the Platinum Travel Credit on the American Express Travel website or on request through Platinum Travel Service or Centurion Travel Service as payment towards The Hotel Collection, if the selected hotel and room type provides you the option to prepay in advance. The eligible Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to US$100. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Three-room limit per Card Member per stay. Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional The Hotel Collection benefits (“Prohibited Action”). American Express and the Property reserve the right to modify or revoke The Hotel Collection benefits at any time without notice if we or they determine, in our or their sole discretion, that you have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your the Hotel Collection benefits. If an eligible Card Member cancels their room, any additional rooms will no longer qualify for benefits as the eligible Card Member must be staying at the hotel. Participating providers and benefits subject to change. Taxes, surcharges and additional fees are as supplied by the hotel at the time of reservation; however they are subject to change and will be charged as applicable at the time of settlement of your hotel account. Note that payments made in foreign currencies will be subject to a foreign currency conversion and fee at the time of payment upon departure. A one category room upgrade is based on availability and eligibility at check-in to the hotel.
3. Hotel Elite Status – Hilton Honors Silver Status. As an Eligible Card Member you are able to enrol in complimentary Hilton Honors Silver status. Offer available only to eligible Card Members and is not transferable. Full details of Silver status can be found at HiltonHonors.com/MemberBenefits and are subject to change by Hilton. Silver status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrolment in Hilton Honors Silver status, American Express will share your enrolment information with Hilton. Hilton may use this information in accordance with its privacy policy available at Hilton.com/PrivacyPolicy If you already have Hilton Honors Silver status, you can maintain the benefit in the future because you don’t need to meet any stay requirements. You maintain Silver status without meeting otherwise required criteria only while an eligible Card Member or until American Express notifies you that the benefit is terminated. Hilton Honors membership, earning of Points & Miles™ when booking direct and redemption of Points are subject to Hilton Honors Terms and Conditions. Visit HiltonHonors.com/Terms for more details.
Eligible Cards are:
• The American Express® Gold Card
• The American Express Explorer® Credit Card
• The American Express® Platinum Reserve Credit Card
• The American Express® Rewards Advantage Card
4. Hertz. Hertz Gold Plus Rewards enrolment is required to access the benefits, please enrol at americanexpress.com.au/benefitenrol. 10% off Hertz's publicly available retail car rental rates excludes Special Offers, and is offered at time of booking at participating Hertz locations worldwide. One car-class upgrade applies to standard vehicles only, on rentals of five consecutive days or more, and is subject to availability. Fee-Waived Additional Driver, must be requested at rental location prior to collection and is subject to meeting Hertz's driving requirements. In all cases, a valid American Express Gold Card must be registered as the form of payment in your Gold Plus Reward membership profile. Benefits are only available for new reservations and Terms Apply - visit the website for full Terms and Conditions Hertz.com/AmexBenefits, Reservations can be made via americanexpress.com.au/travel, Hertz.com.au, or through Hertz worldwide telephone reservations when the member’s Preferred Rewards Gold Card benefits-enabled Gold Plus Rewards membership number is entered prior to completion of the booking
American Express Experiences opens the door to great music, theatre, dining, film, fashion and shopping experiences.
As a Gold Card Member, you have the chance to purchase tickets to sought-after events, often before they go on sale to the general public. Whether you’re a music fan, a film buff, a theatre lover, a follower of fashion or a keen foodie, we could get you some of the best seats in the house for a variety of concerts and shows.
Update your communication preferences to receive American Express marketing and you can be among the first in the know about all of our upcoming presales and other experiences we have to offer.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
American Express Experiences
Offers from the brands you love
Good food across Australia
The American Express Membership Rewards program
Earn points every day, in almost every conceivable way — from groceries and dining, to indulgences and online shopping.
The American Express Membership Rewards program is a customer loyalty program. American Express rewards Card Members that regularly use American Express Cards. The more you spend, the more Membership Rewards points you accrue. These points can be redeemed for a wide variety of travel rewards, shopping rewards and entertainment rewards.
Find out more about the Membership Rewards Program here.
Enrolment is required on an annual basis. To enrol in the program, please call the number on the back of your Card (8am - 6pm AEST, Monday to Friday) to start enjoying the benefits of Membership Rewards today.
When you're enrolled in the Membership Rewards Program, you'll begin collecting points for every dollar spent on your Card.
As an American Express Gold Card Member enrolled in Membership Rewards you earn:
1.5 points per $1 spent on all purchases
1 point per $1 spent with government bodies in Australia1
The best thing is, there's no cap to the number of points you can earn and your points won’t expire as long as your account is current and in good standing.
When you consider the points earning potential, it makes a lot of sense to enrol and use your American Express Gold Card every time you spend. You can also earn points on all spend made on Additional Cards2 and can earn bonus points by successfully referring friends for an American Express Card3.
To enrol in Membership Rewards please call the number on the back of your Card.
Say hello to the rewards program that lets you use your points, your way. Whether it’s on travel, online shopping or reducing your account balance, the Membership Rewards program offers you a wide choice.
For Gold Card Members enrolled in the Membership Rewards program, there are many ways you can transform your points into exciting opportunities:
- Transfer your points to a choice of 11 major Airline Reward Partner programs, including Velocity Frequent Flyer4.
- Pay for travel including hotels, airfares and experiences through American Express Travel Online5
- Use your points to book online with Webjet6
- Find a Helloworld Travel agent near you and use your Membership Rewards points to help pay for some or all of the cost6.
- Transfer points to Hilton Honors4
- Pay for eligible purchases on your account by using Select + Pay with points7
- Shop with Points online at David Jones8
- Redeem for Gift Cards9 from a range of our retail and entertainment partners
Browse through the Membership Rewards website here.
Enjoy selected offers for dining, shopping and more. Simply choose the offers you like online or on our mobile app, save them to your Card and meet the required spend to redeem the offer.
Visit your Online Services to start saving offers to Card now.
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Shop with points at David Jones
Transfer your points
You can transfer Membership Rewards points directly to one of our 11 airline partners and travel practically anywhere in the world.
Gift cards
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Bonus Points for each successful referral. T&Cs apply.
1. Membership Rewards. Subject to the Terms and Conditions of the Membership Rewards program available at americanexpress.com/en-au/rewards/membership-rewards/terms. Government transactions will earn 1 point per dollar spent with Merchants classified as "government", including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn rates at the government earn rate.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The basic Card Member will be liable to pay for all transactions made by Additional Card Members.
3. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here. In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.
4. Points transfer. This is available to primary Card Members enrolled in the Ascent, Business Ascent, Spirit, Ascent Premium and Gateway Membership Rewards program. Qantas Frequent Flyer is only available as partner in Business Ascent and Ascent Premium program. Virgin Atlantic Flying Club is not available as an Airline Transfer Partner in Gateway program. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Points transferred to Airline Transfer Partner are not reversible and is subject to the terms and conditions of the partner programs. The minimum requirement and transfer rate varies. Subject to the Membership Rewards Terms and Conditions.
5. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
6. Webjet and Helloworld. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Partner Terms and Conditions apply. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
7. Select + Pay with Points. This is available to primary Card Members enrolled in the Membership Rewards program. Minimum redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at americanexpress.com/en-au/rewards/membership-rewards/terms.
8. Shop with Points - David Jones. Subject to the terms and conditions of the American Express Membership Rewards program available at membershiprewards.com.au/termsandconditions and the David Jones Terms and Conditions available at davidjones.com.au Terms and conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your Account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Supplementary Card Members are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption amounts apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. For the David Jones Refund Policy please go to davidjones.com.au/return-policy or for online delivery details and prices go to davidjones.com.au/Delivery-information.
9. Gift Cards. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
Manage your Account
We've made it easy for you to manage your Account online.
There's more to paying your bill and viewing your transactions in the Amex Mobile App1 and Online Services. Discover your Amex Offers there today.
Ways to pay your bill
Once you receive your statement, you'll be able to make payments through a number of our easy and secure options.
Register your bank details to pay by Direct Debit, through your Online Account or via the Amex Mobile App. You can also use BPAY® or use your points2 to pay for eligible purchases.
American Express have measures in place to keep you protected so you can shop anywhere with confidence.
Adding an Additional Card6 to your Account is great way to share your Card benefits with those closest to you. Plus, if you’re enrolled to earn points, you’ll earn points for every dollar spent on Additional Cards.
Amex Mobile App
With the Amex App, you can manage your Account and access the latest Amex Offers, all on the go.
Update your details
Complete your claim online
1. American Express Mobile App. To use the App, you must be registered for Online Services. You can register here or alternatively, you can reset your User ID or Password here. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
2. Select and Pay with Points. This is available to Primary Card Members enrolled in the Membership Rewards program. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.
3. Fraud Protection Guarantee. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Emergency Card Replacement. If your Card is lost or stolen, you must report it immediately. You can call American Express 24 hours a day. In Australia, call us on 1300 363 687. If you are overseas, report your lost or stolen Card to the nearest American Express Travel Service or Representative Office. Once you have notified us, you will not be liable for any unauthorised charges.
5. Gold Card Retail Insurance. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Gold Card to pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Gold Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
6. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Please click here to read the Target Market Determination for this Card.
Go further, together.
Add a Supplementary Card to your Account for someone close and share the benefits of Gold. T&Cs apply.