When you travel, don’t let an accident trip you up. When you book and pay for your travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses.
What else is covered?
Your complimentary Travel Insurance gives you:
- Medical Emergency Expenses Cover up to $1,000,000
- Trip Cancellation and Amendment Cover up to $7,500
- Personal Baggage, Valuables, Money And Documents Cover up to $5,000
- Personal Liability up to $1,000,000
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7.
Your American Express David Jones Platinum Credit Card gives you two complimentary single entry passes to the American Express Lounge located at Sydney International Airport (T1) and Melbourne International Airport (T2), each calendar year (1 January to 31 December). Slip away from the crowds, sample an array of complimentary food and beverages, and access high speed Wi-Fi before you take off. All you need to do is show your Card at the front desk2.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points and enjoy no restrictions, no block out dates, no booking fees3, and exceptional service every step of the way.
Helloworld Travel
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment4.
Airline partners
With up to 11 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner5.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Car Rental
Global Card Support
1. David Jones American Express Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your David Jones American Express Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the David Jones American Express Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express David Jones Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
3. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your Accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking Terms and Conditions.
4. Helloworld Travel. Minimum redemption amounts apply. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
5. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Reward Points earning potential. By spending on your David Jones American Express Platinum Card you earn1:
- 4 Reward Points per dollar spent at David Jones
- 3 Rewards Points per dollar spent at major supermarkets and petrol stations
- 1 point per dollar spent everywhere else
1 Reward Point = 1 Membership Reward point.
With Membership Rewards you don’t need to wait for pay day to make payments. You can redeem your points to make donations or a Card credit.
Steps to pay using points:
1. Login to your Account online or via the Amex Mobile App.
2. Select your redemption option.
3. Get a credit on your Account within 72 hours.
Whether you’re looking to treat yourself or your loved ones, you can use your Membership Rewards points to find something you love.
Need a new outfit or something for the home? You can use your points to shop online at David Jones2
How to shop using points with David Jones
1. Click ‘Shop at David Jones’ below
2. Select item and add to basket
3. At checkout, select to pay with Membership Rewards points and when prompted, add your American Express Card details
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
American Express Travel Online
Take the stress out of booking your next flight, hotel or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees3, and exceptional service every step of the way.
Helloworld Travel
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment4.
Airline partners
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner5.
Give the gift everyone loves by using your American Express Membership Rewards points for Gift Cards6. Choose from a wide range of retail, entertainment and travel partners.
Steps to redeem points for Gift Cards:
1. Visit the American Express Gift Card online store
2. Select the Gift Card and dollar value you wish to purchase and click ‘add to cart’
3. Log into your Membership Rewards Account to redeem
Share the benefits of your David Jones American Express® Platinum Card with your loved ones with additional Cards7 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Use your Card at more places
Additional Cards
Add an Additional Card to your Account and share your Card benefits with those closest to you. Plus, you can earn points every dollar spent on Additional Cards. T/Cs apply.
1. Reward Points are governed by the David Jones Storecard and David Jones American Express Reward Points Terms and Conditions and exclusions apply. For full Terms and Conditions available here. Participating retailers in Australia include the following merchants who have been classified as major supermarkets: Bi-Lo, Coles, Fishers, Food For Less, Fresh Provisions, Harris Farm Markets, IGA, Macro Wholefoods, Safeway, Supabarn, Thomas Dux and Woolworths. Participating retailers in Australia include the following merchants who have been classified as major petrol stations: Ampol, BP, Caltex Woolworths, Gull, Metro, Mobil, Peak, Safeway Petrol, Shell, United, Woolworths Petrol and 7 Eleven. Exceptions may apply if individual retailers do not accept American Express as a form of payment. Reward Points are earned for every one Australian dollar spent on goods and services. Subject to your Account being kept in good standing and not overdue.
2. Shop with Points David Jones: Subject to stock availability. Subject to the Terms and Conditions of the American Express Membership Rewards program available here. Terms and Conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Holders are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption rates apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. If redeeming with Points + Pay, the 'pay' component of your purchase will be automatically billed to your American Express Card account and will appear on the first billing statement following redemption. You'll earn Membership Rewards points on the 'pay' component of your purchase only.
3. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your Accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking Terms and Conditions.
4. Helloworld Travel. Minimum redemption rates apply. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
5. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
6. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Please allow between 7 and 10 days for the Gift Cards to be delivered. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
7. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Get your trip off to a relaxing start with access to the American Express Airport Lounge. Grab a drink and a snack while you check your emails on the complimentary Wi-Fi and enjoy the quiet of the Lounge before your flight. You’ll receive two complimentary Airport Lounge visits each year at either Sydney or Melbourne International Airports – simply show your American Express Card at the front desk for access1.
Make shopping even more enjoyable with a wide range of benefits from David Jones. As a Card Member, you'll get access to special benefits that include complimentary gift wrapping2, up to five years interest-free3 on selected purchases, instant rewards, and invitations to exclusive shopping nights. To receive exclusive invitations and a complimentary copy of JONES Magazine4, you must be opted in to receive marketing communications and continue to spend on your Card. Subject to availability.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Shop at a variety of brands online and receive credit back on every eligible purchase. Check MyAmexShop regularly to keep up to date.
Register an account with MyAmexShop and link your eligible American Express Card to begin shopping and start earning credit to your Account.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
Shop Small
American Express Experiences®
Receive Offers
1. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
2. Available whenever you use a David Jones American Express Card or the David Jones Storecard in-store or online at davidjones.com.au. Complimentary Gift wrap services are not available for larger items and may be limited during peak periods.
3. Interest Free Instalments. Interest Free instalment credit options are available across all departments to approved customers on a David Jones American Express Card or the David Jones Storecard only. Repayable in either 12 equal monthly instalments where the amount purchased is $500 or more, in one transaction; or 60 equal monthly instalments where the amount purchased is $1,000 or more, in one transaction. Fees and charges apply. Each new interest free instalment credit option incurs a $35 establishment fee and a $2.95 monthly account keeping fee. Only available in Australian stores. Refer to the David Jones Storecard and David Jones American Express Card Member Agreement for full Terms and Conditions.
4. To receive exclusive invitations and a complimentary copy of JONES Magazine, you must be opted in to receive marketing communications and continue to spend on your Card. Subject to availability
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $3,500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Because warranties tend to run out right when you need them, your Card comes with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess. With Buyer’s Advantage Cover, you're covered for up to $10,000 per year4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members4.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. David Jones American Express Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your David Jones American Express Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the David Jones American Express Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.