American Express Credit Card Safety & Security
You won’t just get the backing of fraud and purchase protection; you’ll also have on-hand support for things like emergency Card replacement.
See how your Card Membership gives you more service and security with every transaction
Card Fraud Protection and Alerts
SafeKey Protection
Shopping Protection
Prevent Phishing
Chip & Pin and Contactless Cards
Travelling Abroad
Mobile Payments & Mobile App
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay available to eligible Card Members. Plus, access to your Card benefits with a touch via the Amex App.
The Amex App is a safe and secure way to make payments through your mobile while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership as you would with your physical Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get Account notifications with the American Express Mobile App.
Emergency Card Replacement & Support
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
- Login to your account and click on ’Account Management’
- Select the Card you would like to replace and the reason you’d like to replace it
- Complete the Card Membership verification
- Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your Membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Smartphone Screen Insurance
Accidently smashed your Smartphone screen? Here’s a lucky break.
We’ll reimburse you for the cost of the screen repair up to $500 for two events a year, when you purchase your phone outright or pay your monthly phone bill with an eligible American Express Card1. A 10% excess applies to the claimed amount. Waiting periods may apply.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: You must:
1. Have the Mobile Phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Platinum® Card, Essential®, Explorer® and Platinum Edge® Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge® Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum® Card, Essential®, Explorer® or Platinum Edge®. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum® Card Terms and Conditions, the American Express Essential® Credit Card Terms and Conditions, the American Express Explorer® Credit Card Insurance Terms and Conditions and the American Express Platinum Edge Credit Card Insurance Terms and Conditions.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Extended Warranty
Enjoy extended warranty to keep your purchases covered for longer.
Because warranties tend to run out right when you need them, we’ve arranged for selected Cards to come with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess1.
Refund and Purchase Protection
Had a change of heart about a recent purchase? You may be able to get reimbursed.
If you’re refused a refund on an unused item within 90 days, Refund Protection1 will reimburse you for eligible purchases of up to $500 made on selected American Express Cards. Plus, with 90-days Purchase Protection1, we’ll reimburse you on replacement or repair of damaged eligible purchases of up to $500 made on selected American Express Cards.
Refer to the Terms and Conditions of your eligible Card to view full details on refund protection.
Explore American Express Membership
What do you want from a Card?
Everyone’s different, so you need a Card that has benefits that best suit your lifestyle.
Choose the Card with benefits that best suit you.
Rewards
Earn Membership
Rewards points from
everyday spending
Frequent Flyer
Maximise rewards
for every trip
Platinum
Enjoy premium
benefits and service
No Annual Fee
Save more with no
annual fee
David Jones
Make your everyday
spend go further
- American Express Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and is subject to the terms, conditions and exclusions contained in the individual American Express Credit Card Insurances policy between American Express and Chubb. This website does not take into account your objectives, financial situation or needs. It is important for you to read the Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.