Plan It® Frequently Asked Questions
Getting started with Plan It
If your Card is eligible, you will be able to start creating instalment plans via your Online Account or the Amex App.
David Jones Credit and Store Cards, as well as American Express Corporate and Charge Cards, are not eligible for Plan It®.
Amount Based Plans: Once you’ve received your Monthly Statement, right up until your Payment Due Date, you can select what portion of your balance over $150 to pay using Plan It® Instalments.
Transaction Based: You may select a transaction over $150 you wish to move into a Plan It® Instalment, which will be available once the transaction appears in your Online Account. Transactions are not eligible to be moved into an Instalment Plan while they are in the pending status.
Maximum plan limits also apply.
You can create a Plan It® instalment plan through your Online Account or through the Amex App in three simple steps:
Step 1 – Select a transaction amount of $150 or more to pay in instalments with Plan It®
Step 2 – Select a plan duration that suits you, you can choose 3,6 or 12 months.
Step 3 – Review and submit your plan. Your Plan.
The monthly Instalment amount will be automatically added to your Minimum Payment Due each month, so you’ll know exactly how much you’ll need to pay.
Transactions can be planned as soon as they appear on your Online Account and have moved out of the pending status.
Amount-based plans can be created anytime between your statement date and your payment due date.
If you have a direct debit set up on your account, you can create a plan up to 24 hours before your direct debit due date.
Plans can take up to 24 hours to be created. Therefore, we have disabled Transaction Based Plans for the 24 hour period prior to the generation of your monthly statement to avoid any possible confusion regarding cut off dates.
Yes, you will be charged a fixed monthly plan fee on each instalment plan. This plan fee will be charged each month that your plan is active.
When you create a new plan, you’ll be shown the term and fee options that are available, so you can decide what works best for you.
The minimum amount you can pay off with Plan It® is $150. Maximum plan limits apply. During plan creation, you will be shown either your eligible transactions or the maximum amount available to plan.
Some balances may not be eligible for Plan It®, including balance transfers, cash advances, fees, interest, and balances on a promotional rate.
Yes, you can create multiple instalments plans, and the amount of plans you can have at once depends on your Card, balance, and credit limit.
No, only primary Card Members with full access to your account can create instalment plans.
No, using Plan It® won't increase your credit limit.
You may still be eligible for interest free periods on purchases not in a plan if, each month, you pay off the full closing balance, plus your Plan It® monthly instalment(s) by the due date.
Changing and cancelling your plan
Yes, if you’ve made a mistake or have simply changed your mind, you can cancel your instalment plan at any time with no cancellation fee. Any remaining plan balance will go back into your Standard Balance. If you are currently enrolled in a promotional low interest rate offer, this balance will be subject to the standard interest rate for purchases and will not be eligible for the promotional rate.
Any monthly plan fees already billed will not be refunded.
We’ll send you a confirmation that we’ve received your request to cancel your plan. Please keep in mind, it takes 24-48 hours for your balances to update after cancelling a plan.
At this time, it’s not possible to make changes to your instalment plan once it’s been created.
Credits, refunds, or disputed transactions relating to the balance of an Instalment Plan will not automatically trigger a cancellation of that Instalment Plan or be treated as a payment by you toward that Instalment Plan, but it will be applied to your Standard Balance.
You will continue to be charged the Monthly Plan Fee if the Instalment Plan remains active.
To cancel that Instalment Plan, you may do so through your Online Account, Amex App or by calling the number on the back of your Card.
Viewing the details of your plan
You’ll get a notification from us confirming we’ve received your request to create an instalment plan. It will take 24-48 hours to set up, then you’ll be able to see the details on your Online Account or Amex App.
You can see your instalment plans anytime through your Online Account or your Amex App by selecting ‘Plan It® Instalments’.
A summary of all your instalment plans also appears on your monthly statement. Learn how to read your statement here.
Payments
Any monthly instalment that you need to pay will be included in the Minimum Payment Due on your monthly statement. You’ll need to pay this by the due date.
Click here for more info on how to read your statement.
If you don’t pay your Minimum Payment due (which includes your Plan It® instalments) by the payment due date, your account may become overdue and you will be charged a late payment fee and interest until you make a payment.
Any existing Plan It® instalments will remain active on your account until they are paid or cancelled. However, in the circumstance that your account becomes delinquent or is cancelled, any instalment plans will also be cancelled, and the remaining plan balance will be transferred to your Standard Balance where the standard rate of interest for purchases and Credit Card Conditions will apply.
No, you can’t make extra payments towards your instalment plans as the monthly payments are fixed. Any extra payments you make will be applied to your Standard Balance, not your remaining Plan It® balance.
If you’d like to pay your remaining Plan It® balance in full, you’ll need to cancel your plan.
If you use Plan It® and have set up a direct debit to pay the full closing balance each month:
For transactions or amounts that are planned after appearing on your most recent monthly statement:
- After you create a new instalment plan, the following direct debit amount will be adjusted to take the full closing balance minus the amount you have moved to an instalment plan.
- For all direct debits after the initial direct debit mentioned above, the amount taken will be for the full closing balance, which includes the instalment due that month. This won’t include any instalments not due yet.
For transactions that are planned and have not been posted on your monthly statement yet:
- The amount taken will be for the full closing balance which includes the instalment due that month. This won’t include any instalments not due yet.
If you use Plan It® and have set up a direct debit to pay either the minimum or a fixed amount each month:
(Relevant for all plans)
- The minimum balance each month- the amount taken will include your Plan It® monthly instalment (on the monthly statements in which a Plan It® Instalment is charged)..
- A fixed amount each month- the amount taken will be the minimum due, which includes the Plan It® monthly instalment, or the nominated fixed amount, Whichever is higherhigher (on the monthly statements in which a Plan It® Instalment is charged).