Relax before the show
Elevate your pre-show experience before your next show, game or concert and join us in the Entertainment Lounge, exclusive to American Express Card Members. Escape the crowds and take advantage of a variety of benefits:
- Seating for all Card Members
- An extensive range of food and beverage options available to purchase
- Wait staff service and at-table ordering
Please note entry is subject to capacity, and wait times may apply.
10% off Food & Beverages
Simply present and pay with your American Express Card at participating outlets and receive 10% off your order at checkout. Exclusions, T&C's apply.1
Lounge Access
To gain access to the American Express Lounge at Qudos Bank Arena, simply show your American Express Card at the door.
Please note:
- All lounges are open from the time the main venue doors open, until the start of the main act
- Each Primary and Additional Card Member may invite up to 3 guests into the lounge (Centurion and Platinum Charge Card Members may invite up to 5 guests)
- Entry is subject to capacity and granted on a first come first served basis. Wait times may apply.
- American Express has a no tolerance policy in relation to inappropriate behaviour at any American Express venues or sponsored events (Locations). This includes (but is not limited to) any level of abusive, aggressive or offensive behaviour toward any American Express or partner employee, or any other guests. American Express also promotes responsible consumption of alcohol at its Locations. Should you or any of your guests exhibit (what we deem to be) inappropriate behaviour at any American Express Location, we reserve the right to cancel your American Express card(s) immediately.
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Qudos Bank Arena
Entertainment Lounge Access
Simply present your American Express Card at the entry to enjoy Member-only access to the American Express Entertainment Lounge. Elevate your experience with premium food and beverages, reserved seating and more. Wait times, T&Cs apply.
Complimentary Beverage Offer
Join us in the Amex Entertainment Lounge to take advantage of a complimentary beverage for Card Members at select events. T&C's Apply2
Special Offers
Keep an eye out for unique offers exclusive to Qudos Bank Arena. Card Members can receive special once-off perks such as F&B vouchers, two for one offers, complimentary snacks & more via email, so be sure to subscribe.
Pop Up Experiences
Card Members can access pop-up experiences including pop up merchandise stores, the Amex More Machine, Amex After Parties and more at select events. To be in the know, keep an eye on your emails in the weeks leading up to your next show or concert.
Amex Pass
Card Members visiting the Amex Lounge can now save time at check-in with Amex Pass™ .To use Amex Pass, ensure the Amex App is downloaded onto your mobile device, and that you know your login details. Once you reach the lounge, simply scan the QR code at entry and follow the prompts.
Express Cloaking
Card Member express cloaking is available at Qudos Bank Arena from September 2024. Simply use the Amex express queue and show your American Express Card when checking in your items. T&Cs Apply3.
Relax before the show
Elevate your pre-show experience before your next show, game or concert and join us in the Entertainment Lounge, exclusive to American Express Card Members. Escape the crowds and take advantage of a variety of benefits:
- Seating for all Card Members
- Premium food & beverage offering for purchase
- Wait staff service and at-table ordering
Lounge access
To gain access to the American Express Lounge at Qudos Bank Arena, show your American Express Card at the door. Capacity is limited. Wait times may apply.
Located on Level 1, opposite door 39.
See all that you can expect when you're
Entertainment Lounge Conditions of Entry:
To gain access to the American Express Lounge at Qudos Bank Arena simply show your American Express Card at the door.
Please note:
- Entertainment Lounges open from the time main venue doors open, and close at the start of the main act
- Each Primary and Additional Card Member may invite up to 3 guests into the lounge (Centurion and Platinum Charge Card Members may invite up to 5 guests)
- Entry is subject to capacity and granted on a first come first served basis. Wait times may apply.
- American Express has a no tolerance policy in relation to inappropriate behaviour at any American Express venues or sponsored events (Locations). This includes (but is not limited to) any level of abusive, aggressive or offensive behaviour toward any American Express or partner employee, or any other guests. American Express also promotes responsible consumption of alcohol at its Locations. Should you or any of your guests exhibit (what we deem to be) inappropriate behaviour at any American Express Location, we reserve the right to cancel your American Express card(s) immediately.
Privacy & Security
We use your personal information such as name, account number and transaction information to manage your participation in the offer and track your spend. We will only ever use your personal information strictly in accordance with the American Express Online Privacy Statement.
1. 10% off food and beverages at American Express partner venues
- Offer is valid to 31 December 2024 at all participating Food & Beverage outlets within Brisbane Entertainment Centre, Qudos Bank Arena, Rod Laver Arena and ICC Sydney Theatre.
- Excludes corporate suites as well as all functions and group bookings.
- The Card Member must identify themselves as an American Express Card Member and pay using their American Express Card at checkout to receive the 10% discount. Discount is not retrievable post-purchase as it is applied by the vendor at checkout.
2. American Express Entertainment Lounges 2024
Card Member Complimentary Beverage Voucher Terms & Conditions
- Card Members must present their American Express Card on entry to the Entertainment Lounge at Qudos Bank Arena, Rod Laver Arena, Brisbane Entertainment Centre and ICC Sydney Theatre to receive the voucher/s.
- Each Card Member is eligible for 1x token, up to the first 100 Card Members to enter the American Express Lounge for the following shows:
- Qudos Bank Arena
- IVE, Sunday 28 July 2024
- NE-YO, Thursday 3 October 2024
- Hozier, Friday 15 November 2024
- Rod Laver Arena
- Trevor Noah, Thursday 14 November 2024
- James Blunt, Sunday 24 November 2024
- Brisbane Entertainment Centre
- Trevor Noah, Friday 8 November 2024
- ICC Sydney Theatre
- Ali Wong, Thursday 18 July, Friday 19 July 2024 & Saturday 20 July 2024
- James Blunt, Sunday 23 November 2024
- Ali Wong, Thursday 18 July, Friday 19 July 2024 & Saturday 20 July 2024
- Drink vouchers are not eligible for guests of Card Members
- Drink vouchers can only be redeemed on the outlined day of distribution and must be redeemed within the American Express Entertainment Lounge at Rod Laver Arena, Brisbane Entertainment Centre, ICC Sydney Theatre and Qudos Bank Arena on the above mentioned dates.
- Drink vouchers can be redeemed on non-alcoholic beverages (excluding mocktails), house wine or house beer.
- Drink vouchers cannot be redeemable for cash or other payment form.
3. American Express Card Member Express Cloaking Benefit
Terms & Conditions – Qudos Bank Arena
To access the Amex Card Member Express Cloaking at Qudos Bank Arena, simply use the express queue and show your American Express Card at the Cloak Room. Please note:
- The Amex Express Cloaking queue is available from the venue external door opening and closing. Timings vary for each event and can be accessed on the Qudos Bank Arena website.
- Each Primary and Additional American Express Card Member can receive Express Cloaking access for up to three (3) guests (Primary and Additional Centurion and Platinum Charge Card Members can cloak up to 5 guests)
- Express entry for Amex Express Cloaking is granted on a first come first served basis. Wait times may apply.
- American Express bear no liability for the operation of the Card Member ‘Express Cloaking’ Benefit, or any loss or damage to their property held at Qudos Bank Arena. All operations of this activity are provided by Qudos Bank Arena and are subject to venue cloaking requirements.
- American Express has a no tolerance policy in relation to inappropriate behaviour at any American Express venues, partner venues or sponsored events (Locations). This includes (but is not limited to) any level of abusive, aggressive or offensive behaviour toward any American Express or partner employee, or any other guests. American Express also promotes responsible consumption of alcohol at its Locations. Should you or any of your guests exhibit (what we deem to be) inappropriate behaviour at any American Express Location, we reserve the right to cancel your American Express Card(s) immediately.
- All items checked into the Cloakroom will be subject to a cloaking fee that is determined and charged by Qudos Bank Arena and items are subject to a security search prior to cloaking.
- Qudos Bank Arena retains the right be refuse cloaking at the venue’s cloak room if an item is deemed too bulky or dangerous in nature.
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