Mobile Wallet Security
Tap to pay using mobile wallets
Link your American Express® Card to Apple Pay®, Google Pay or Samsung Pay as part of your mobile wallet, and you're good to go.
With four layers of protection, we've got your back, every step of the way.
Mobile wallet payments have never been safer
1. Secure device
Whether it's a passcode, biometric recognition (face or fingerprint scan), or a secure tap without unlocking your phone, you're in control
2. Encrypted Details
To help protect transactions from fraud, your Card details aren’t saved to your phone. Instead, your device is given a unique token that’s then sent to the merchant.
3. Amex authentication
Our intelligent security systems send you instant alerts regarding odd or unusual activities detected in your account.
4. Fraud protection
Your Account is protected by our Fraud Protection Guarantee. That means, you’ll never have to pay for unauthorised spending on your Account1. Notify us at once if your Card or eligible device is lost or stolen, or you suspect it is being used without your permission and our dedicated Security Team will do everything they can to take care of you.
Lost or stolen Card?
Let us know immediately if you’ve lost your Card, or think it may be stolen. We’ll arrange a new Card for you as quickly as possible. If your device has been set up to take mobile payments, you may not need to wait for a new Card to arrive as your Card details on your mobile wallet may be updated, so you can continue using mobile payments.
Lost or stolen device?
If your mobile device is lost or gets stolen, contact us immediately such as by calling the number on the back of your Card or call us immediately on 1300 132 639 from Australia or +612 9271 8664 from overseas
1. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your card conditions, you will not be held liable for any unauthorize charges.
- Apple, the Apple logo, iPhone® and iPad® are trademarks of Apple Inc., registered in the US and other countries. Apple pay, Face ID and Touch ID are trademarks of Apple Inc. Apple Pay is not available in all markets.
Features are subjected to change. Some features, applications and services may not be available in all regions or all languages. Some features require specific hardware and software.
Apple Pay Terms and Conditions | American Express AU - Samsung, Samsung pay, Galaxy S(and other device names) and Samsung Knox are trademarks of Samsung Electronics Co., Ltd. Other Company and product names mentioned may be trademarks of the respective owners. Samsung Pay is available on select Samsung devices. Requires an Android phone running Kit Kat(4.4) or higher and supports NFC(Near Field Communication) and HCE(Host Card Emulation).
Your information will be used to manage your Samsung Pay. Samsung shares information for fraud identification purposes. Your information will be used in accordance with American Express Online Privacy Statement. Samsung use of your personal information is solely governed by Samsung's privacy policy.
American Express has no control over Samsung's decisions to change Samsung Pay or any of its services or products (including Samsung's terms of use or privacy policies). In order to use Samsung Pay, you must agree to Samsung's terms of use and privacy policy.
Samsung Pay Terms and Conditions | American Express AU - Android, Google Wallet, and the Android Logo are trademarks of Google Inc. The Android Robot is reproduced for modified from work created and shared by Google and used according to terms descibed in the Creative Commons 3.0 Attribution License.
Google Wallet allows you to transact using a bank-issued virtual account number representing a credit or debit Card you register with Google Wallet(a "Virtual Account Number"), a transit agency pass you register with Google Wallet (a "Transit Pass"), and a digital wallet or account that you have with a company other than Google and link to Google Wallet in order to enable additional payment functionality (a "Linked Thirty Party Account"). Virtual Account Numbers, Transit passes, and Linked Third Party Accounts (collectively, "Payment Instruments") may be used: (i) at participating merchant or transit locations, using an eligible NFC mobile device (which may include an eligible Android Wear device) and either the Google Wallet application that resides on your mobile device or the Google Wallet functionality in your Android device's settings, or (ii) online through certain merchant apps, websites, and other interfaces (Transit Passes excluded).
Google Wallet Terms and Conditions | American Express AU