Find out what you need to know about your Credit Card bill and how to manage it.
What are Credit Card repayments?
When your statement arrives, you’ll have a choice of repayment options. You can pay off the entire closing balance on, or before, the statement due date, in which case you’ll avoid paying interest. Or, you can choose to pay your closing balance over time by paying at least the minimum monthly payment amount. This option will mean you will be paying interest.
- Opening balance: The balance on your account at the beginning of the statement period.
- Closing balance: The amount you owe at the end of the statement period.
- Minimum Payment Due: The minimum amount you have to pay by the payment due date. For American Express® Credit Cards, this is set at 2.5% of your closing balance or $30, whichever is greater. It is not recommended as a long-term solution because if you make only the minimum monthly payment, you will pay more interest and it will take you longer to pay off your balance.
- Payment due date: The day by which you have to pay at least the minimum monthly payment amount to avoid late payment charges.
What is a minimum repayment?
The minimum amount you have to pay by the payment due date. For American Express® Credit Cards, this is set at 2.5% of your closing balance or $30, whichever is greater. It is not recommended as a long-term solution because if you make only the minimum monthly payment, you will pay more interest and it will take you longer to pay off your balance.
Your monthly Credit Card statement includes the closing balance and a minimum payment amount.
While the closing balance is the total amount outstanding, the minimum payment amount shows what you need to pay by the payment due date to keep your Account in good standing.
Although making minimum repayments can give you more breathing space to pay off your balance over time, it’s worth remembering that it can also result in ongoing debt.
What happens if I’m not able to pay the minimum repayment?
We understand that there are some things in life that are out of your control. If you are experiencing financial difficulty or hardship, we have a dedicated Customer CARE Team that is committed to finding ways to help.
If you’d like to discuss payment options, you can chat with our Customer CARE Team. Please call 1300 660 562 from 8.00 am to 7.00 pm AEST.
Can I set up an automatic payment plan?
Automatic payment plans are a great way to ensure that you pay your Credit Card bills on time. If you set up a direct debit to automatically pay a certain amount every month, you can have the peace of mind knowing you’ve made your payment. You can also opt-in for SMS or email alerts to remind you that a payment is due.
How will the type of payment I make affect the interest charged?
If you only pay the minimum repayment, you’ll still get charged interest. This will appear on your next statement. If you choose to pay the minimum payment amount for several months and then decide to pay in full, interest will still appear from the previous month’s closing balance. This is known as ‘trailing interest’ and is the amount of interest that accrues between when your Credit Card bill is sent and when payment is received.
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
What is a late payment fee?
A Late Payment fee is a fee incurred if you do not pay the minimum payment by the payment due date as indicated on your statement. Not paying your credit repayments on time could affect your credit score.
Choose how you pay your bill
There are a variety of ways to pay your American Express bill, including American Express Online Services, Amex App, Direct Debit, American Express Card PayID, BPAY® or pay in person at any Australian Post Office. All available methods of payment are detailed here.
- Log in to your Online Account
- Go to ‘Payments’ in the navigation bar or select ‘Make a payment’ in your Account summary
- Enter your payment amount, bank account and payment date
- Once made, your payment will appear on your Account within 24-36 hours.
Please note: Credit Cards and debit Cards cannot currently be accepted as a form of payment, please see below for other payment methods.
To pay your bill via the Amex App, you will first need to download the Amex App onto your mobile device. You will then need to register your bank details via Online Services, Mobile Messaging within the Amex App, or by calling the number on the back of your Card. Once registered, the bank information will be available for future payments.
How to register your bank details via American Express Online Services
- Log in to your Online Account
- Go to ‘Payments’
- Select ‘Make a payment’
- Scroll down and select ‘Manage Bank Info’
- Enter your bank information and press continue
Once saved, you can pay your bill via the Amex App using the bank details on your Payment Method field.
Once the Amex App is installed and your bank details have been registered, follow these steps:
- Log in to the Amex App
- Select ‘Make a payment’ under ‘Current balance’
- Enter the amount you want to pay
- Press continue then confirm payment and your payment will be made.
Please allow up to 72 hours for your payment to reflect online.
In order to set up Direct Debit repayments on your American Express® Card, simply provide your bank account details to American Express and tell us the amount you’d like to pay each month. You can do this in two ways: Please note, our online enrolment is not available for Direct Debit payments from Joint Accounts.
How to set up Direct Debit via American Express Online Services
- Log in to your Online Account
- Go to ‘Payments’
- Select ‘Set up Direct Debit’
- Read and agree to the Terms and Conditions
- Select your Card number from the dropdown menu
- Enter your 4-digit Card Identification Number (CID) printed above the Account Number on the front of your Card then click ‘Confirm’
- Follow the prompts to complete the process.
How to set up Direct Debit by application
If you have a Joint Card Account or would like to set up a Business or Company Account, you will need to complete an application form.
You will receive a letter to confirm if your enrolment has been successful or not. Keep in mind that it’s important you continue paying your Account using another payment option until your Direct Debit plan begins.
To make a payment via American Express Card PayID
You can pay your Card bill faster directly from your bank account using your unique American Express Card PayID.
Before paying for the first time, you must activate your Amex Card PayID by visiting americanexpress.com.au/activatepayid or by logging into your Online Account, selecting the ‘Payments’ tab and clicking on ‘View or Activate your PayID’.
Once activated, you can pay your Card bill directly from your bank using mobile or internet banking :
- Log in to your preferred bank account
- Select to pay a PayID email address
- Enter your unique American Express Card PayID
- Follow the prompts to make a payment (the payment reference field is optional)
Payments should arrive in under a minute. Once received, your payment will appear on your Account within 24 hours.
You can also opt-in for Card Alerts to be notified that your payment has been received.
Got a question? Check out our Frequently Asked Questions here
View the full Amex Card PayID Terms and Conditions here.
Note: Your bank may apply daily transaction limits or hold a payment for additional security checks. Contact your financial institution for further details.
You can pay your Credit Card bill directly from your bank account using BPAY®.
- For all Cards excluding David Jones Cards: Biller Code: 5082
- For David Jones Credit Cards: Biller Code: 88013
- Customer Reference Number: Your 15 digit Card number
It’s important to know that BPAY® payments can take up to three business days to process, so you should make the payment at least three business days before your statement due date.
The daily BPAY® transaction limit for American Express payments is $1,000,000. However, banks may have a lower default payment threshold. To request a higher transaction limit, please contact your remitting bank.
To pay your bill in person, take your EFTPOS card or Cheque (where accepted), your American Express® Card and your current posted statement to any Australia Post Office. For payments made at Australia Post, you will be charged a $3 handling fee and it can take up to three days to process the payment. Card Members who receive online statements are ineligible to pay their bill in person.
Cash payments are no longer accepted.
You can pay by Cheque (where accepted) at any Australian Post Office. To pay your bill in person, you just need to take your Cheque (where accepted), your Card and your current posted Card Account statement to any Australia Post Office.
For payments at Australia Post, you will be charged a $3 handling fee and it can take up to three days to process the payment. Card Members who receive online statements are ineligible to pay their bill in person.
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