Got a question? Check out our Frequently Asked Questions here
Call Us
Currently our operating hours are 4am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. See Live Chat option.
Select your Product below for the fastest way to solve your query.
Start Live Chat
For Card Member
To use Live Chat you must be registered to manage your Card Account online.
Please log in to continue.
Please note, travel queries cannot be handled via live chat. Click here for options.
We’re available 24/7
For Program Administrators
For Program Administrators to use Live Chat, you must be enrolled to @Work, click here to enrol.
We're available Mon-Fri
(except Public Holidays) between 9AM - 7PM AEST.
Lost & Stolen
Log in to your Online Account or the Amex App to cancel your Card and order a new one.
Or Start Live Chat 24/7.
For fraudulent activity call:
1300 364 931 from Australia
+612 9271 4110 from overseas
We’re available 24/7
To temporarily lock your Card,
log in to your Online Account.
Travellers Cheques:
1800 688 022 from Australia
+612 8223 9171 from overseas
We’re available 24/7
What can we help you with today?
Personal Cards – Contact Details
Currently our operating hours are 4am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
Australia: 1300 132 639
Overseas: +612 9271 8666
Currently our operating hours are 4am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
Australia: 1300 132 639
Overseas: +612 9271 8664
Currently our operating hours are 4am – midnight AEST, 7 days a week. You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.
Small Business Cards – Contact Details
The American Express® Business Explorer™ Credit Card
Australia: 1300 366 549
Overseas: +612 9271 8666
Corporate Cards
Corporate Card - Contact details
Australia: 1300 362 639
Overseas: +61 9271 2444
Operating hours: 7:30am - 7:00 pm Sydney Time. Mon - Fri
Australia: 1300 655 300
Overseas: +612 9271 8722
Operating hours: 7:30am - 7:00 pm Sydney Time. Mon - Fri
Australia: 1300 729 483
Operating hours: 9:00am - 5:00 pm Sydney Time. Mon - Fri
Australia: 1300 555 257
Overseas: +612 9271 8722
Operating hours: 7:30am – 7:00 pm Sydney Time. Mon - Fri
Australia: 1300 729 483
Operating hours: 9:00am – 5:00 pm Sydney Time. Mon - Fri
Online: Become an American Express Merchant Online
Australia: 1300 363 614
Overseas: +612 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
Online: Payments and Processing
Australia: 1300 363 614 (Option 1)
Overseas: +612 9271 8678 (Option 1)
Operating hours: 24 hours a day. 7 days a week
Online: Contact Us
Australia: 1300 363 614
Overseas: +612 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
Online: My Account
Australia: 1300 363 614
Overseas: +61 9271 8678
Operating hours: 8:00am - 6:00pm Sydney Time. Mon - Fri
American Express Travel Services
Australia: 1300 733 038
Operating hours: 8:30am - 5:30pm Sydney Time. Mon - Fri
Other helpful contact information
Australia: 1800 236 023
Overseas: +612 9335 3492
Online: Online Support
Australia: 1300 860 562
Operating hours: 8:00am - 6:30pm Sydney Time. Mon - Fri
Online: Customer Service
Australia: 1300 363 276
Overseas: +612 9271 8229 (Option 1)
Currently our operating hours are 4am – midnight AEST, 7 days a week (7:30am – 7:00pm AEST for Corporate Cards). You can also chat with us 24/7 via the American Express App or your Online Account. Log in to start live chat.(7:30am - 7:00pm for Corporate Cards)
Mailing Addresses
General Correspondence
GPO Box 1582, Sydney NSW 2002
GPO Box 3684, Sydney NSW 2001
GPO Box 5087, Sydney NSW 2001
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