What happens if I didn’t receive my Email Invitation to apply?

Please check your ‘Junk’ or ‘Spam’ folders as emails are sent from a generated email tool. Program Administrators can also resend the Application emails via the ‘Track Applications’ tab.

Which types of identification documents are accepted on the application form(s)?

Information on accepted identification documents is provided at the start, and throughout your application journey.

Once you have begun completing the application on the right-hand side of the screen under ‘Important Information’ you can select the hyperlink for ‘Learn more’ where you will be directed to additional details.

Do Applicants need to print off their application and have an Authorised Signatory sign it?

No, the approval process is automated and fully online, there is no need for any paper copies or wet signature in this process.

Why do you collect Applicant’s Company email addresses?

This is used for servicing purposes by American Express.

Is GAFC mobile or tablet friendly?

GAFC will respond to and function on smaller screen resolutions like tablet and mobile, however, we don’t have a separate mobile only application.

Are there any notifications sent to remind me to complete my application online?

Once your application has been sent to you, you will receive an email reminder to complete any non-started or pending application 3 days after application initiation, then every 10 days.

Are there mandatory fields on the application and will I know there is an error with their application?

Some fields on your application are mandatory – you must complete these fields prior to submitting your application. You will be notified which fields are mandatory while you are completing the online application. If there are any errors, messages will appear prompting you to provide more information or correct your entries.

What are the Card delivery address options?

Unless your company has arranged to distribute Cards centrally, the applicant can select either their home or company address for Card delivery.

Can an applicant request an alternate delivery address for the Card?

For standard delivery; not at this time.

Can I choose to Rush my Card delivery?

If your company allows, you may be able to select Rush Card Delivery on your application. If you select Rush Card Delivery you must confirm:

• Acceptance of the Rush Card delivery costs,
• Delivery Address: Home, Company, or Other

Rush cards cannot be sent to PO Boxes or Non-Australian addresses.

How quickly is a Rush Card received?

Rush Cards are sent 1-2 days after approval.

How do I submit my completed application?

Once you have completed all mandatory fields in the application, you will reach a review and submit screen. There you can review and modify fields if necessary.

Once finalised, you will need to accept the Terms and Conditions and click the Submit button. A screen with your Application ID will appear, confirming that your application has been submitted.

Are identity documents required?

An Applicant may need to lodge a certified copy of a primary photo identifying document such as a passport or drivers licence. If this is required, the applicant will be contacted by American Express.

How do Applicants upload documents?

If a document is required, the Applicant can attach and upload via the Supporting Documents section of the application.

Once my application has been submitted, can I still edit the application?

No, once your application has been submitted, you will no longer be able to edit it.

If I save my application for later, how do I access my application again?

Please use the Application ID provided once you have initiated your application.

How will I know if my application has been approved by my Company and submitted to American Express for processing?

You will receive an automated e-mail from American Express confirming the status of your application.

Who do I contact if I need assistance with GAFC?

If you are having issues with your application, first contact your company’s Program Administrator for guidance.