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LOST OR STOLEN CARD?

Simply call us on: +44(0)1273 696 933 and we'll take care of the rest.

SAFE AND SECURE: FREQUENTLY ASKED QUESTIONS

If you have received goods or services that are damaged or defective or not as described, the first course of action would be for you to contact the company directly with your complaint. Should you be unhappy with their response, we will step in. Just call us on 01273 696 933 and we will take it from there. If you are just generally dissatisfied, unfortunately there is no recourse we can take. For more information, take a look at our statement queries pages.
For eligible items which are stolen or damaged accidentally, the Purchase Protection Benefit will replace, repair or refund the item for up to 90 days after the date of purchase1.

Purchase Protection Benefit is included on the following Cards: The American Express® Card, The Green Card®, The Gold Card®, The Platinum Card®,
The Centurion Card®, Blue Card, Green Credit Card, Gold Credit Card, Platinum Cashback Credit Card, Nectar Credit Card, Nectar for Business Credit Card, American Express Red, BMW Card, Mini Card, BMA Card, British Airways American Express Credit Card, British Airways American Express Premium Card,
British Airways American Express Premium Plus Card,
Platinum Business Credit Card.
1. a) Purchase Protection: Up to £20,000 for every 365 day period, for eligible items up to a maximum of £2,500, stolen or accidentally damaged within 90 days of purchase. Exclusions apply. See Summary of Benefits for full details and requirements.

b) American Express Services Europe Limited ("AESEL") makes various benefits available to Cardmembers.  These benefits derive from contracts which AESEL has made with third parties which AESEL is free to amend, extend or terminate at its sole discretion.  These benefits do not form part of AESEL's contract with you but AESEL will aim to inform you 30 days in advance of any changes to the available benefits which may be to your detriment.  One of the benefits currently available is the benefit of contracts of insurance made between AESEL and certain insurers, for example travel insurance benefits.  You will lose these benefits if you cease to be a Cardmember. Exclusions apply. Full details of the insurance benefits currently available can be found in the Summary of Benefits document which will be provided with your Card. Please read this document to understand the limits and exclusions that may apply.

We’ll take it back when others won’t. With Refund Protection Benefit2, if you're dissatisfied with any eligible purchase you made with the Card and the merchant won't take it back, we'll reimburse you for the purchase price, up to £200 per item. Just call us on 01293 725 800 within 90 days of the date of purchase.

Refund Protection Benefit is included on the following Cards: The American Express® Card, The Green Card®, The Gold Card®, The Platinum Card®, The Centurion Card®, Blue Card, Gold Credit Card, Platinum Cashback Credit Card, Nectar Credit Card,
Nectar for Business Credit Card, American Express Red, BMW Card, Mini Card,
BMA Card, British Airways American Express Credit Card,
British Airways American Express Premium Card,
British Airways American Express Premium Plus Card.
2. a) Refund Protection Benefit: Up to £200 per eligible item and £750 for every 365 day period. Exclusions apply. See Summary of Benefits for full details and requirements.
b) American Express Services Europe Limited ("AESEL") makes various benefits available to Cardmembers.  These benefits derive from contracts which AESEL has made with third parties which AESEL is free to amend, extend or terminate at its sole discretion.  These benefits do not form part of AESEL's contract with you but AESEL will aim to inform you 30 days in advance of any changes to the available benefits which may be to your detriment.  One of the benefits currently available is the benefit of contracts of insurance made between AESEL and certain insurers, for example travel insurance benefits.  You will lose these benefits if you cease to be a Cardmember. Exclusions apply. Full details of the insurance benefits currently available can be found in the Summary of Benefits document which will be provided with your Card. Please read this document to understand the limits and exclusions that may apply.
Simply call us on  01293 725 800