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Frequently Asked Questions about American Express® Card Services
American Express® is known for providing exceptional customer service. We give you several ways to get help when and where you need it. This information pertains to the International Dollar cards offered through out Latin America, the Caribbean and Bermuda countries only.
General Questions About the Card
What International Dollar Cards do you currently offer in Latin America, the Caribbean or Bermuda?
A. We offer Personal and Corporate Cards. Personal Cards are offered as either Charge Cards (The American Express® Card, The Gold® Card and The Platinum® Card) or The American Express® Credit Card only available in Puerto Rico. To apply for a Card or to obtain further information, please visit our Homepage.
Q. What is the difference between a Charge Card and a Credit Card?
A. Charge Cards carry no preset spending limit provided the account is settled in full and on time each month. Cardmembers are usually free to spend as much as they have shown us they can afford since the monthly statement balance needs to be paid in full each month. Credit Cards carry a pre-set credit limit and only a minimum payment is required to be paid each month.
Q. Are all the Cards accepted globally?
A. Yes, all of our Cards are accepted worldwide, wherever you see the American Express® Card Welcome sign.
Q. Do you offer supplementary Cards on accounts?
A. Supplementary Cards are available, however the principle Cardmember is jointly liable for transactions incurred on all Supplementary Charge Cards issued on their account. To request details on how to apply for a Supplementary Card, please call 800-327-1267 (Charge Cards) or 800-555-4313 (Credit Card in Puerto Rico).
Q. How do I report my Card lost or stolen?
A. By calling us on 800-327-1267 (Charge Cards) or 800-555-4313 (Credit Card in Puerto Rico) as soon as possible.
Q. If I am an American Express Cardmember, how do I stop marketing letters from being sent to me by American Express?
A. Call 800-327-1267 (Charge Cards) or and request that no mail be sent to you other than your monthly Card statement, or fill out the mail preference form at the back of the Card statement and send t< us by mail. Please note that you may continue to receive marketing letters from American Express® for a short while after your preference has been registered.
Q. Where are your ATMs (cash machines) located?
A. We have ATMs situated all over the globe. A booklet giving the locations and symbols to look for is available by calling us at on 800-327-1267 (Charge Cards) or 800-555-4313 (Credit Card in Puerto Rico).
Q. Can I obtain cash using the Card?
A. You can obtain cash at either a Travel Services Office or at ATMs accepting the American Express® Card. To enroll in Cash Access, call Customer Service at 800-327-1267 (Charge Cards) or 800-555-4313 (Credit Card in Puerto Rico)
Q. Can I purchase Travelers Checks on the Card?
A. To find out how to obtain Travelers Checks using the Card, please call Customer Service at 800-327-1267 (Charge Cards) or 800-555-4313 (Credit Card in Puerto Rico)
Q. How do I access my account information online?
A. You can access your account online by enrolling in Online Services. To enroll, you will need to provide us information only available in the face of your American Express card. Click here to learn more about online services or to enroll now.
Q. What type and version of browser software do I need to access secure areas of the site?
A. American Express requires a browser that uses 128 bit encryption, e.g. Netscape Navigator version 4.0 or higher OR Microsoft Internet Explorer version 4.0 or higher.
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